Drybar - Burlingame

"When I called Bree the receptionist lied about their availability, I ended up finding plenty of open slots online and booking the appointment myself. They called me in less of a 24hr notice telling me my appointment has been moved from 9:45 to 8am or they can cancel. This was for my birthday celebration so I couldn’t cancel. My hair lady was very nice but used cold water while shampooing, burned my scalp 3x while blow drying and my hair curls only lasted a couple of hours before it went straight again. When I called to tell them about my experience Bree the girl on the phone gave me lots of attitude and said if I would have called 24hrs they could do something about it but since I waited 20days to call they almost wont even acknowledge that my curls went flat the same night of the blowout and will do nothing to fix the time, energy and money I wasted. I can’t consciously give them my business knowing they treat their customers like this. I didn’t ask for anything in return as the whole conversation consisted of the receptionist giving me attitude questioning why I took so long to complain."

"The new manager - Trish - has done an awesome job bringing this place back online after an extended closure. Her leadership and attention to detail creates a great customer experience that has brought me back to DryBar."

"they were 35 minutes late from my appointment not sure how this could be even acceptable, it is 45 minutes long service. On the other hand, they charge $35fee if you are late. What a scam. If you want to get your hair washed with blowout and sit and wait for $59 this is the place"

"I had my first drybar appointment yesterday and it wasn't great. My stylist was good but the customer service was lacking. I booked an express appointment and when she took me to the back to start washing my hair, I was confused. She thought I was getting a full blowout, not the express. It was the salon/stylist's mistake and they charged for the full blowout which cost me $20 more than I planned. They did not own their mistake and honor my original booking of the express style. As a first time customer, I had no knowledge of the process and that I was getting an upcharged treatment. I'm writing this review to warn others of the bait and switch that was done to me. I have not been able to contact the salon due to the e-mail not working and phone line going to voicemail. Because of this treatment, this is both my first and last appointment with DryBar."

"I called the number for this location and it went to their corporation's hotline. The lady on the phone helped me book an appointment. I asked for a dry styling ($25) at 6pm on 12/31. I arrived for my appointment and the hair stylist was not familiar with the hair style I wanted. I had to show her a YouTube video on how to do it. She did do a pretty good job though and was really friendly. When checking out the snobby receptionist asked if I wanted to give a tip. I said yes and she said she'd email me the receipt. When I received the email receipt later it said I had been scheduled for a blowout ($49).... So I was charged $49 plus my tip. I reached out to Buttercup@thedrybar but they are blaming me for booking a blowout... Ridiculous."