Total Health Dental Care

"If you want impersonal care, come on in. You rarely see the same people, they’re like rotating and patients are like on a conveyer belt . I recently made an appointment for Cleaning only. I clarified it twice with them on the phone that was coming in for Cleaning only. When I came in the hygienist immediately said we’re going to take some x-rays. I again clarified that this was not the appointment I requested. She said well we have plenty of time and we haven’t had your x-rays for a while. Even though I didn’t want to do this, I agreed. They did the x-rays and the doctor came in to talk to me and of course they said I need all these things to be done. And after that, the hygienist said we were done even though she didn’t finish the cleaning. I asked, why didn’t you finish it? And she said we have no time. Unbelievable unprofessionalism. Never ever coming back !"

"I changed my dental health insurance just so I can have access to a dental practice like this. For almost 2 years, I was stuck with bad insurance. I’m so glad I found this place. It reminded me that I used to enjoy going to the dentist! Now, I can get back on track to having healthy teeth! From making the appointment, to getting my X-rays, seeing the general Dentist and getting my teeth cleaned, everything was a breeze. Edit: Triple check they take your insurance for any non-preventative care procedure you might because, depending on who you speak to, you might get misinformed and sent and unexpected bill."

"I have had several experiences with this practice that I have felt financially scammed. Weeks before the annual renewal (yesterday) I cancelled all appointments and texted that I would not be continuing. They went ahead and renewed my membership anyway and I will have to dispute the charge with the credit card company since I don’t get any response from their billing company. I had paid a membership for one year at $360. There was a maximum of 1000. Which hardly covers any procedures other than cleanings. .When I was having an expensive crown done I was up offered another plan that would cover my dental work at 50% and wanted to confirm that it could be combined with the membership that I already had. It took a lot of calls to find out that they couldn’t be combined and essentially I would lose the balance I had on the first membership by buying the second one. That is good for them but not for me! I don’t trust them and question whether their recommendations and treatments are financially motivated. They have state of the art equipment but when I wanted to see the crack I was told I had in a molar somehow the camera couldn’t show it. One visit for a cleaning I am told ‘don’t be surprised if we recommend deep cleaning,’ the next time with someone else the hygienist is saying keep doing what you are doing. If I had gum disease I don’t think it goes away that rapidly. When I had an abscesses tooth and repeatedly called for an appointment nobody asked if I was in pain. I want to go back to a dental practice that is not corporate. This establishment feels too slick, up sells and feels impersonal."

"I love Total Health Dental Care! End of 2022, I got my wisdom teeth removed at their main location at Frank H. Ogawa Plaza in Downtown Oakland. The initial appointment for evaluating the swelling / infection, booking of the surgery, billing/payments - all of my experiences were super smooth. All of their staff from front desk, to customer support on the phone to dentist, dental surgeon, dental hygienist- everyone is very welcoming, knowledgeable and they make you feel at home. I also got a deep cleaning done at their Pill Hill Office with dental hygienist - Janice. She was lovely. Gave me all the information I need to reduce the impacts of gum disease, take better care of my teeth and she was lovely to chat with between the cleaning sessions. Highly recommend Total Health!! Out of all of my doctors in the area, these guys are my favorite."

"So far so good! Friendly staff, and feels nice to have 1 main doctor. Dr Sanchez explains procedures thoroughly and makes you feel that he’s your only patient. I went in for a filling and it was really a seamless and painless experience. The only thing I don’t like is the $50 charge for canceling apts. doesn’t make it feel real “homey”. I followed up but haven’t heard back yet if it can get waived."