The Grand Reserve at Spring Hill

"TERRIBLE MANAGEMENT. TERRIBLE SERVICE. Would not recommend. Took out money from our deposit to clean the apartment when that should just be maintenance when someone moves out. You should clean it anyways. AND IF YOU HAVE KIDS I DO NOT RECOMMEND! We only lived there for a year and had SEVERS times police were around. Even a few months ago there was a drug bust because someone passed out in their car from drugs for hours!"

"The apartment is nice but i wouldnt call it luxury, the only thing luxury about this place is how over priced it is. They charge you a million fees even if you dont want the services they make you pay regardless. They neglected the residents and didnt salt the parking lots or part of the roadways (for a snowstorm they new was coming) so people are literally sliding down the hills/driveways or are trapped entirely because its all iced over. Meanwhile the trash valet (that they make you pay for) hasnt shown up for a week and a half (keep in mind the rest of the residents are driving on the ice). Then they have the audactity to tell you to keep 6+ bags of trash in your house, yeah right! I wouldnt recommend living here for the price its currently at. Edit Jan 22: We still have ice down the whole complex parkinglot/sidewalks/bottom of stair wells, wheres the salt?? And they grabbed the trash yesterday afternoon."

"We love living at the reserve! Jessica the site manager is an absolute blessing! They do so much for our little community! Actively in contact with there people with any issues we have had and fixed very quickly!We have lived in a few areas and nothing compares to here. All the amenities for us, the gyms alone are my favorite! Did I mention they have tanning beds too! Our neighbors have been super inviting and great! 6 months we have lived here and I have absolutely no complaints! 12/10 recommend moving here!"

"I have been living in the community for about 6 months and has felt discriminated against for various reason mostly personal unprofessional biases that are irrelevant to the business between tenants and property management. For awhile I believed that it was because I was new to the community slight hazing I’m a big girl but after getting acquainted with neighbors and socializing around amenities I grew to learn that not only were other tenants of color frustrated with this specific individual but our elderly neighbors who are already limited have been having issues with management for the last year with this person. I was afraid to speak up at first but it’s not fair to keep quiet for those who don’t have a voice and feel they have to accept this to remain within this community."

"Lived here 2yrs and 8 months, set automatic payments and never missed rent, never had any problems. Didn't know 60days before my lease ended that I was gonna be approved for a house. Literally got approved and the keys for my house 19days before my lease at the apartment ended. Grand reserve still charged me $1800 for not giving a 60day notice, because I didn't even know then. Don't move here, they let people in who shouldn't qualify, nobody picks up after there pet, pools always down"