JCPenney Salon 290 East Via Rancho Parkway, Escondido, CA 92025

"My mother came into town from Nicaragua to visit for Mother’s Day. We decided to go get perms together and have some special mother-daughter time. So, yesterday we made appointments at this salon. Mine was with Ariel Phelan at 3:15pm for a perm with the price listed as $75. My mom had an appointment scheduled with Roshana Malikyar at the same time. We got there to check in and found out that my stylist, Ariel Phelan, called into work and no one bothered to call and let me know that. So the woman said she would see if another stylist would do my hair. A stylist named Mona said she would be able to. She sat me down in the chair, brushed my hair, had me pick out curlers and talked for a bit. Then she said that she was going to charge me $150 for the perm. Originally it was listed as $75 but since she’s a different stylist she charges more. The problem is that their prices online list the highest price as $120 they have signs in the store saying that they cannot charge more than the posted price. I brought this to their attention and was met with rudeness and all together disrespect.. Another stylist got a manager and the manager assured her that they would be able to override the price since it was their fault for not notifying me of the cancellation and stylist change. Roshana refused to honor that, despite the managers recommendation. At that point I felt so uncomfortable in the salon that I no longer trusted them to do my hair. I would not recommend this place for anyone who likes professionalism and honesty from their stylist."

"I go see Roshana at this salon and she is AMAZING! I always bring a photo in of what I want, and each time she’s been able to give me the exact haircut, while giving me advice on what would look better due to my hair type. I find that important when looking for a stylist, cause all hair is different, and her advice shows that she cares about making her clients feel beautiful & happy. She is very sweet and was fun talking with her while she cut my hair. She also colored it once when I wanted my hair back to its natural color. And it came out great. Love her! You should defiantly book an appointment with her. Pictures below are BEFORE & AFTER:"

"This place told me I can’t color it because it was not healthy enough... but to find out that she was not a color specialist and chopped my hair to her liking and styled it and blow dried it for over 60$ bucks is not a color correction. I went to another place and they said they can fix the color and it was healthy enough!!!!!! Mona from New York only does hair cuts- nice to know now my hair is healthy enough to color and I wish I knew then before chopping it off and month ago! Next appointment cancel...."

"I have taken my son here 3 times over the past 9-12 months, the first time I asked for just a trim above his ears and in the back. Well the lady I got (I never did get her name, she didn't introduce her hair), she cut all of his layers so he looked like he had a typical "boy" hair cut. I then went to the JCPenney in Carlsbad 2x and I got Aimee and she did a wonderful job. Since the Escondido JCPenney Salon is closer to my house I decided to go there again and got the same lady (still don't know her name), and she did great, cut his hair above his ears and in the back, she kept the layers long like I asked. Well, I went there yesterday again because I was at the mall and my sons hair was looking a little shaggy. So I got the same lady again (Still don't know her name). I told her to just trim above the ear and in the back and trim the bangs so they aren't in his eyes. She did that at first but then she started trimming the layers and ask me if it was good enough, I said I didn't want the layers cut I just wanted it trimmed above the ears and in the back. She was like well now he has a "boys" haircut, I told her I don't care I wanted it long. I will NOT be going to this JCPenney Salon again. The lady did not listen to what I wanted 2 out of the 3 times I went. Yes, it is probably my fault since I went back after the first time but I figured I would try the salon again and I just happened to get the same lady 3x. If I do go back I will be sure to ask for another stylist and I will be more specific as to what I want! But, for now I will just go back to the salon in Carlsbad."