Woodside Dental

"Woodside dental complaint Wow, I am So sadden and shattered by my experience, treatment and service with Woodside Dental- Feb 2024 Originally had minor ortho services done here in 2022. Routine cleaning and a cavity fill. 1 year (July 2023) later the filling broke off. I went back into the office to have it repaired. The physician who worked on me before was no longer with the practice so, Dr. Santos and his Hygienist Yessica, the most professionally kindest young ladies I’ve met in the medical profession. Thank you for your services Yessica! Sadly 7 months later Feb 2024 the same tooth experienced a similar issue i called on Friday 2/16 after hours and left a VM on the 1538#. Being that It was a holiday weekend i I didn’t expect to receive a call back right away, but to my surprise no follow up phone call ever came. On Tuesday morning, the next operating business day. I called and I was told I can come in for a cleaning and if the doctor has time to fix the issue I have, “ then we can reschedule a follow up appointment as needed “. My appointment was scheduled 48hrs out. Friday, I showed up two hours early for my appointment, and wasn’t seen until 10 mins after my scheduled time. Once checked in, soon after I was escorted back. The dental assistant working with Dr. santos “Alicia” was using the bite impression machine & in the area she was scanning at the time was all jaw and bone. I lightly tapped her arm to signal a release of pressure. This lady stops the machine a minute later, and says “can I help you”. I tapped my jaw to gesture the tension was a bit more than I could handle and wasn’t advised that it would be done so aggressively. She replies with a nasty tone and facial gesture that “I am doing my job so can you sit back and open your mouth sir” completely taken back, in shock she proceeded. She finished got up and walked away. As I sat and waited for the doctor to return after his initial opening questionnaire and “brief” step away to review my x-rays, images, & bite scans. I noticed that my previous images from 2023 were on the screen and it confirmed that the affected area was indeed the same as before. This only stood out because Dr. santos advised me that “my filling was not damaged but a new section of the tooth was damaged”. Dr. Santos returned after I asked to enlarge the images for me to review stating “yes I noticed that to it is the same as before” just for this man to partially fill my tooth with inadequate composite, not file it into position to prevent grinding and raise the tooth back to its normal shape. Two days post operation the numbness was ever present in my gum line. I am heartbroken to see the condition of my tooth, the feeling of hallow pain inside and discomfort while eating or drinking any cold temperature items. I feel, The reason my treatment was deplorable is either because I am person of color, and because of that I don’t deserve continuity of care or that I am a person of color with State provided medical insurance and billing is controlled and audited. Or maybe that I was to observant with the medical tools and treatment I was receiving and visually indicating that I was present, that I was aware of my medical needs and state regulations. If you are thinking about going to this location I would highly recommend NOT - General advice 2nd opinions on all pre/post work you have done here. I did not feel valued as a human patient or that my continuity of care was regarded and this complaint has been filed with both the board of health and insurance. There was already apprehension about sharing my concerns relating to the reoccurrence of issues along the lines of past work I received from this place."

"I’ve been to Woodside Dental twice. Both times were pleasant, and more relieving in every way than I had ever hoped (I have severe anxiety around dental work). I will post pics when I’m done with my treatment plan! Dr. Santos was kind, and we had an open connection while discussing treatment options. Walking in is very hard for me, I am very sensitive when it comes to dental work. The most important thing is I feel good about making progress, and I now have motivation to push through any fears that arise. I am overall pleased and I highly recommend their practice -Anna"

"Don’t go there if your paying with medical, they don’t go a good job and keep making you come back just to keep charging your insurance, I went in for a chip on a tooth and come out with all sorts of “fillings and root canals , they also grind down my teeth a lot so now food gets stuck everywhere , they ruined my teeth and I was in a lot of pain, I suggest going to a smaller dentist that actually cares about your teeth and wants to take the time and take care of you good!! These dentist are sneaky!!"

"I had such a great experience at Woodside Dental. I have always dreaded going to the dentist and with a few bad experiences, I didn’t know if I could ever trust a dentist. Dr. Abdal, was beyond amazing!!! She was very patient with me, and did a great work on my teeth. She understood my concerns and changed my views on the dentist. All anxiousness changed to trust for dental work. Would definitely recommend"