MMC — Internal and Family Medicine

"Pretty disappointed on how Dr Brain Gray team cancel my appointment without confirming with me and still take the co-pay. Along stoping service me when I found a specialist."

"I love Dr Eller and this office has always been great UNTIL TODAY!!! I have been a nervous wreck waiting for my lab results for what I thought was a bad gallbladder. I called and left a voicemail inquiring about the results. I did receive a callback from someone named Christy today who was EXTREMELY condescending and very flippant about my results. She began the conversation with "Your results are on the portal." I explained to Christy that I just signed up for the portal, and haven't been granted access yet. She then began to tell me my results. I asked a few questions. To which she seemed annoyed and had a sarcastic tone, which came across as " This patient is a moron and why do I even have to speak to idiots like this." If there was ever a "Karen" phone voice then this lady had it. Maybe don't have have the angry lady call patients back. It doesn't go over well."

"I am writing this recommendation and appreciation letter to express my utmost gratitude for Dr. Allie, my primary care provider, who has been an exceptional healthcare professional in my life for several years. Dr. Allie's dedication, understanding, and strategic approach to my health have made a remarkable impact on my overall well-being. One of the most remarkable aspects of Dr. Allie's practice is his deep understanding of my personal barriers to health. He takes the time to listen and empathize, recognizing the unique challenges I face in achieving optimal health. Rather than imposing rigid treatment plans, he strategically works with my constraints, crafting personalized solutions that align with my lifestyle and aspirations. Dr. Allie and I share a common holistic approach to healthcare, which has fostered a strong and collaborative relationship. We function as a team, with Dr. Allie providing guidance and support while respecting my values and preferences. Through therapeutic interventions and physical training, he has empowered me to take an active role in improving my health. His ability to integrate multiple dimensions of well-being into our discussions and treatments has been invaluable. What sets Dr. Allie apart is his exceptional knowledge and expertise in understanding my ailments. He possesses a comprehensive understanding of my medical history and stays up-to-date with the latest advancements in healthcare. His ability to explain complex medical concepts in a clear and accessible manner has helped me make informed decisions about my health. Dr. Allie's unwavering commitment to my well-being and his genuine concern for my health inspire me to strive for positive change. Furthermore, Dr. Allie's bedside manner is exemplary. He consistently demonstrates empathy, patience, and kindness, creating a safe and comfortable environment for me to discuss my concerns openly. His compassionate approach makes each visit a positive and supportive experience, and I always leave his office feeling heard and motivated to prioritize my health. I am truly grateful for Dr. Allie's aptitude and ability to have a measurable impact on my health. His expertise, holistic approach, and unwavering support have made a profound difference in my life. I wholeheartedly recommend Dr. Allie to anyone seeking an exceptional primary care provider who genuinely cares about their well-being. With Dr. Allie's guidance and expertise, I have experienced remarkable improvements in my health and look forward to continuing this journey towards optimal well-being under his care. Thank you, Dr. Allie, for your outstanding dedication and commitment to my health. You have truly made a positive impact on my life, and I am grateful for the opportunity to have you as my primary care provider."

"It is impossible to get into your doctor for anything but your annual. It's impossible to even get into the nurse. The doctor at my visit didn't seem to care that I have lost weight. That I have through process of elimination because I can't get in that I have an allergy or intolerance. She didn't care. I had to request it be added to my chart. I went to the walk in once and was told I should be seeing my primary. The physician and or nurse never sent down my lab orders so blood was taken for no reason. The doctor's office blame the lab. The lab blamed me saying I never showed that day. Then found out the real reason the order was never sent down. Went down to have blood drawn again. Ask the lab to confirm that there was an order for it. Got an attitude from the lab tech. She got very defensive about it. Stating that it wasn't their fault. I agreed it wasn't the lab's fault that it was the doctor and the nurse. The lab tech continued to give me attitude the entire time she drew my blood. I will have to wait weeks to get the results loaded into the portal. Highly doubt the nurse will call me about them. If she does she's going to request that I come in for a second visit I bet. When this was supposed to be done before the annual and then I will have to now pay to go see them. Filed a complaint and no one reached out. No surprised though."

"I wish I could give 0 stars. This place is horrible. My doctor is no longer with MMC. My appointments were canceled, they rescheduled appointment with a nurse without my consent, that I could not make, I had to cancel. They did not allocate me to another doctor and assist me with rescheduling. I realize today that my refills were out of my current medication, that I’ve been on for over a year. I call to ask for refills, they said that I need to be seen, but they can’t see me for almost 3 months. They refused to fill this medication because the new doctor “didn’t know me”, regardless of the fact that they’re my primary care practice who I’ve gone to for years. They were nasty to me, they acted like I was asking for some sort of hardcore habit forming medication, when it’s just a maintenance medication. Completely negligent to withhold medication, withhold healthcare and to have a “sorry bout it” attitude, offering zero solutions. Trash. Thank God for my OBGYN who urgently corrected this negligence."