Dentistry At The Promenade

"I would say, I’m extremely impressed with Dr. Shah and Diamond. I went to a different dentist a few weeks before. They tried to charge me over $7000. I decided to get a second opinion. I went with Dr. Shah she took all of the same x-rays, she said let’s try to fix was there before we do a root canal and cap. I like this approach a lot more than just replacing everything that’s in your mouth. I had a chip in my front tooth. She was able to fix it. It looks amazing. I would say, Dr. Shah is very honest. And her assistant diamond was excellent. I highly recommend."

"I'm disappointed. I wanted to like this dentist. The location was convenient; the staff was friendly; it just seemed perfect. I was even ready to bring my kid there too, but then I feel like I was mislead on a procedure. I had some space opening at the gum line, and the dentist suggested I get a filling. I asked if the procedure would be covered, and the dentist assured me it likely would. I admit I was naive when it came to this, but I felt a dentist, that I had begun to trust, wouldn't intentionally exploit that naivety. I think I was wrong. I believe the dentist should have a record of my oral history, and the dentist should also have an idea of how the insurance company will code a certain procedure. I trusted on the dentist to understand that when a patient asks if it would be covered, the patient is looking for an honest answer whether the procedure is more likely a covered procedure rather than an uncovered cosmetic one. I also didn't appreciate that when I brought this to the dentist's attention, the response I got was effectively, I should be happy to pay that unexpected fee because of how good my teeth look. Long story short: be careful with what they suggest."

"I needed a new dentist and with them being on the trolley line came here out of convenience. They told me they would do x-rays and not charge me for them, because they said they needed them to do anything - they promised they would not charge me anything and would take 2 x-rays only. Then, they took 4 x-rays and made me pay for them, because they took more than my insurance would cover. I would have absolutely sent over my x-rays from the previous dentist if they had not lied to me - I never should have trusted them. I then went in the next day for two fillings, and paid a certain amount for that as well - that seemed to go okay. However, I found out later that they charged me both of those visits BEFORE running it through my insurance, and now they owe me over $150 from both visits. When I asked why they don't run it through the insurance first like most places do, she said "of COURSE they don't". I have been calling for a week and each time they say something about being so busy, and the person who does this job isn't there most of the time. The dentist is nice and did good work - but I absolutely do not trust them with my money anymore. Don't go here!!!"

"Yani who works at the front desk is lovely. Dentist, not so much. I went to this office to ask for a second opinion on a recommendation of needing a crown. They insisted I needed X-rays even though I had just got them taken with my own dentist. Prior to the appointment I asked if I could get a copy of my X-rays so my insurance wouldn’t charge me twice. As a compromise I was told they would take complimentary X-rays free of charge to make the best assessment about my crown. While I was there the dentist was pushing those clear braces on me, offering promotions and insisting that I need to consider them. When I asked for a printout of how much all their services would cost the dentist kept telling Yani to print out multiple breakdowns so the cost would not appear to be overwhelming. I decided not to go back because the dentist didn’t seem transparent and I especially did not appreciate her assuming that I could not afford the cost of the services I needed. The reason why I’m writing this review is because they did run those X-rays through my insurance forcing me to pay full price as it was excessive to my annual allowance. I’m very upset that they lied about complimentary X-rays, I’m even more upset that when I asked for one clear print out of services they gave me several broken downs “to alleviate the worry of the cost” and it’s frankly just annoying that I went for a crown consultation and had to listen to the dentist pitch about braces over and over again."

"I was in and out very quickly and didn't experience any long waits. It's a smaller space, so they schedule their time appropriately and they're also pretty high tech with TVs in the ceiling and the X-ray machine at the chair. Update: I got filings which I have gotten my entire life, but this time I needed it on 10 different teeth because all my old ones chipped. Odd, but okay luckily my insurance covered most of the cost and I was only out a few hundred dollars.. After several months of having to go back in for them to be constantly fixed and adjusted, I'm still in pain every time I eat."