Lovely Nails 13771 Newport Avenue, Tustin, CA 92780

"I used to be a regular here. It was always hit or miss on quality, but a decent price, and if you knew who to ask for, you could get a pretty good value most of the time. Fast forward to a few years ago, when "decent" turned to "awful", and I was only happy with my nails maybe 20% of the time and just gave up. Since then, I've popped in a couple times a year to check the quality, and I've never been tempted to resume with them. Today was no different. I had 1.5 hours to complete a pedi before I had to be somewhere, and instead of mentioning that they couldn't get to me for an hour, they had me wait for 20 minutes, then another 25 minutes with my feet soaking to the point of prune stage in, then, cold water until I finally just packed up and left without any service being performed. It goes without saying that one should mention if a wait will be THAT long, not to mention that I heard someone, still silly enough to be a regular, complain that she was unhappy with her lengthy wait time when she had an appointment. They just don't know how to deal with the public there, and the quality is mediocre, so it's not as if you're trading service for quality. Neither is good. It's not that there was a big wait; it's not TELLING people what to expect, so they can make an educated decision on whether to stay."

"I have been a regular customer at Lovely Nails for over 7 years and I have never had a problem. Annie is the one who does my nails and she is wonderful. She has a nice staff of ladies and most of them have been there for a long time. I constantly receive compliments on how professional or natural looking my nails are. Prices are very reasonable. I recommend making an appointment. PS - when the weather is hot, they turn on the air conditioning."