Cha Spa,

319 Wilshire Blvd, Santa Monica, CA 90405, United States

"Went in for a regular pedicure ($33) and when I went to check out was told the amount due was $58. When I asked how that was possible, was told there was a $15 charge for (regular) polish removal. I have never been charged at other salons for this and should have been told up front this was the case. While the actual pedicure was a fine experience, I will not be going back to Cha Spa due to the lack of transparency around the polish removal charge."

"I won’t be going back. To arrange one appointment for eyelash extensions, it took four calls to the salon, and 56 texts (yes, you read that correctly) to the eyelash technician. The salon doesn’t book the appointments, they ask you to call the technician, but she won’t talk so everything has to be done by text. I asked her several times to have a quick two minute conversation to arrange a convenient appointment, however she wouldn’t, saying she was too busy. Somehow sending 56 messages took less time?! Makes no sense! In the end she said perhaps I should go to a different company to get them done! An interesting way of doing business, trying to send your clients elsewhere. I got there 15 minutes late as I had thought the salon was at a different location and she hadn’t confirmed the address, and then I realized and had to change direction to get to where she was. When I arrived she advised that she couldn’t give the whole treatment as I had arrived late. At the end of the treatment she asked how much I would like to tip. Perhaps some service providers miss the fact that service starts with the very first contact you have with the company, and my experience up until that point had been beyond disappointing. I Advised her I wanted to consider it and potentially tip at the next appointment. However, within a week 30% of all of the eyelashes had fallen out, and now, 10 days later, more than 50%. I’ve been getting eyelash extensions for around 10 years, so know how long they should last, and how to treat them in order to make them last. I would have brought this to their attention before now, however I did leave a message for the manager to call me back, and that never happened, so I have no doubt even a complaint direct to the salon would result in absolutely no action. There are too many other companies out there to bother with ones who don't care about their clients. A very good example of exactly how bad service can be."

"Kept on pushing for a higher tip, even after I offered to tip more than my friend right before me. This was right after they did the same thing to him. Then proceeded to multiply my bill by 10x when processing the transaction. Was ultimately resolved when I noticed the receipt, but this is not the ideal way to end a massage."