Dr. Michael Dounel, DMD

"Whoever answered the phone was wild! I was in an accident at around 11pm at night on a Friday in June! After visiting an ER we call this place who is stating they are 24hrs.. My bf is in a panic, I'm crying. This guy answers like we're annoying him. My bf explains the situation and asks if we can be seen and he says "Im at home, do you not think i have anything better to be doing?" I hear my bf getting annoyed saying then "why tf you offering 24hr service!! why even answer?" uh.. VALID!!! Whatever, they calm down and he tells us to see him at 6am. Not cool but options are limited! We live in OC so we dont even sleep and around 5am we start calling asking if were still on bc we would need to make the drive! He responds at 7:08AM PT asking to go at 9 am! By 6 am we are already making moves with other reputable dentists/ surgeons. He calls at 10am asking where we're at! the nerve right? We say "oh no thanks we're already getting help elsewhere" and hes an AHOLE about it! Like "Ok thanks for wasting my time goodluck to your gf" Dripping with sarcasm!! I was shocked! what a weird way to conduct business!!? my bf calls him back telling him to pretty much.. kick rocks. In hindsight im glad we saw his true colors! We made the right decision going elsewhere! Teeth are all good now :):) Only posting this as I just saw this guys response to my bfs review claiming he was drunk! what a wild accusation!!!!!!!!!"

"Greatest dentist in the area! I had a bunch of dental work this year. He was kind, patient, & had a wonderful staff. I highly recommend him."

"Dr. Dounel is a wonderful dentist! He is always so professional, his dental work is amazing, and he is patient and thorough. I've been going to him for years and cannot recommend enough."

"I’m certain all these reviews were made by his staff or people he knows. He’s so inconsiderate and rude. He tried making me come in for an appointment, I told him I had work and he said “that’s going to be an inconvenience for me.” He kept aggressively pulling my jaw during the appointment as well as making passive aggressive comments. i understand people need help during emergencies but not with him."