Ulta Beauty 1234 Wilshire Boulevard, Santa Monica, CA 90403

"Removing care products for dreadlocks is not a good look. I could understand having only one or two thing, but there is absolutely nothing available for loc care here. And apparently they used to carry them but have downsized ? Very disappointing."

"There are always no cosmetics colors or shades in this store. Basic products are constantly missing. When I need help, I can never find a consultant, I have to walk around the store and look for 5 minutes. Terrible service and terrible company"

"Fun watching the worker's do thier job here..and hear them with b.s. lines to customers"

"Security processes targeting paying customers. I had several items in a my basket and was in the process of choosing two skin care items. I was reading the ingredients as I have sensitive skin. As I was reading the box, the security system wrapped around the item started to alarm. Within seconds an employee popped up, demanded if I was going to buy the item, grabbed it from my hand and said, “It will be at the front.” She then sprinted towards the counter. It took me a minute to process what happened. Then I called to her, “Mam, I was trying to read…”. It did not matter. She avoided eye contact and kept saying, “That’s fine. It’s up here.” I realize theft is a significant problem in Los Angeles. I also do not like seeing so many stores closing. However, this experience makes me think loosing this store would not be a significant loss. Nordstroms delivers within 1-2 days. Excellent customer service. Plus, easy returns with Nordys local."

"Service was very disappointing. It took very long for staff to assist as I could see staff in the store but no one on the floor assisting. Similarly there was only one cashier and a queue building up. Used to better service from other Ulta stores."