Encore Nails & Spa - Ventura

"If you're a walk in they will fit you in asap. On the other hand if you have an appointment expect to wait 15-30 minutes as they will take a walk in right before your appointment time and leave you waiting. The quality of their work is about average. Mindy the owner spends most of her time watching what everyone else is doing and talking in her native language to her employees in the shop. Not a quick answer but lengthy conversations where they are laughing and carrying on. While this is going on you are ignored and her attention is not on your nails much of the time. So the end result is the acrylic is dripped over the sides of the nail and dried on the back. Dry acrylic left all around your cuticle and skin on sides of nail, and nails noticeably longer than others. The side profile of the nails instead of having a smooth transition up to the cuticles have a small hump. I have been to this salon many times and sometimes the nail quality is better than other times. I do not go on a regular basis so when I do go I just hope for a better experience. I really need to quit going and find a new shop."

"I have been to this nail salon multiple times and they are always in a rush. Also the manger is rude and is not friendly. Their prices are high for not great quality and service. Everything looks dusty when the workers bring out their nail machines. Overall never had a good relaxed experience in this nail salon."

"This was my first time here and Van did my pedicure. She did a wonderful job. I was the last person in there so it didn’t feel rushed at all. I will definitely come back again."

"The nails are hard to photograph and look way better in person but I love them and I really enjoyed my experience. I believe my nail Tech told me her name was Lynn, we talked the whole time which has never happened to me before in a nail place and I really enjoyed that. I’ve been to quite a few places in town but I have found my favorite tech and I will be going to Encore and asking for her from now on. 10/10. Update: I ended up coming back a second time and having a bad experience I guess or the pandemic made it hard to get nails so recently I started going to other places again. I never found a good one and decided to try back here. Idk who all my nail techs where but they did a fantastic job and I am happy. I have been getting so disappointed by nail places lately idfk why I ever stopped coming here but that was dumb of me and I will be back. Including more recent photos of my most recent finger/toes overhaul and the terrible nails I had before."

"The staff got me in for a full set last minute and I appreciate that, but my nails turned out horrible. The shape was terrible and the acrylic is uneven in thickness. There is gel all up in my cuticle and acrylic stuck to my fingers. I'd complain and go back to get them fixed BUT while I was there a customer had returned to get her nails fixed and had an appointment. The customer was getting frustrated because they had her waiting for so long. Long story short they told her to come back tomorrow and clearly both sides were frustrated. The worst part is, I didn't have an appointment and they saw me first! Obviously there is no money to make in fixing someone's nails so why bother. I would have gone back to have them fixed but I already saw how they treat unsatisfied customers and didn't see any point."