West Cancer Center

"My mom was diagnosed with having tumors on her liver and pancreas. She was referred to WC. She had a biopsy that was done, but while waiting 2 weeks for the results, she has since passed away. I have tried a couple of times to get the results of the biopsy. I am now getting (mom’s) bills for this service but yet I cannot get someone to call me back. I have called multiple time with wait times over 10-30mins. My understanding is the doctors are great, but this is unacceptable."

"Avoid WCC on all levels. I waited patiently in the waiting room for over 2 hours. Front employees are more consumed in eating cake than taking care of patients. I approached receptionist to explain that I called my pcp to get another referral to another clinic - she didn’t care. As I left I called the Germantown office to speak to the office manager to comprehend if this was normal business practices for WCC. SHE wouldn’t even come to the phone. In fact , that receptionist said he couldn’t get ANYONE to accept my call. WEST CARE CLINIC NEEDS A NEW CEO. As a member of our local healthcare system, I’m Not recommending anyone to go there. At this point, I’d rather die than to sit thru that unmanageable cluster of what they call a clinic. AVOID !!"

"I am so unhappy with WCC! My reasoning for coming there was severe anemia that I had to get an iron infusion. I went there to get my iron and had to have 11 tubes of blood taken. THEY LOST THEM! They told me right then that they lost them and of course I was upset but rescheduled to get them drawn again. On the 1st of August I went back to get them drawn. They sat me down and didn’t even ask my name once I told them they almost drew the WRONG blood, ended up having to get 10 more taken and then after a few weeks without hearing back I finally call. Guess what THEY LOST MY BLOOD AGAIN!! To be anemic and the place who’s suppose to help you just continuously pulling blood from you is so annoying. This is the worst location and the manager even got called over that day to make sure everything was good. So disappointed!"

"Wait time is RIDICULOUS! Appt at 1030 but had to be here at 10. Saw the doctor at 1:30....BUT....Dr Smiley was worth the wait!!! She really cares about her patients and takes time with each one of them. Waiting is frustrating.....but she is definitely worth it!"

"I have always had good experiences. My most recent visit was for labs, doctor visit and infusion. Staff very professional from front desk to lab and treatment room. Dr Wiedower is very professional and genuinely shows concern for his patients. He is easy to converse with and he doesn’t mind answering patient questions. Even though the clinic was very busy on my last visit my wait time was reasonable."