AAA Downtown Knoxville

"Was on the way to move into college for my freshman year, we were using a rental vehicle and ran out of gas on an interstate. I was supposed to be there by 1 to move in to my dorm. Called AAA with my membership and it's been over an hour and they still haven't arrived. The system when calling and speaking to the bot is horrible, doesn't give you time to answer the questions it asks and is so slow. Now I am going to be late for my first day of college and am stranded on an interstate getting honked at by oncoming traffic. Have called them once before in the past and waited two hours and they never arrived so we had to get a friend to come down. Considering canceling my membership, this is ridiculous."

"Very disappointed with AAA! Left me stranded on august 23rd. One the hottest evenings of summer. My truck refused to start at dentist so I did roadside on my app. At around 5pm. Multiple recordings saying delays. After a 6 mile walk in the extreme heat home I called another wrecker service to pick up my truck and bring it home. At 1145 that night I canceled the roadside. Without so much as a text or call from dispatch in 6 hours. Very unsatisfied customer."

"AAA will take no responsibility for random towing services they call, that damage your vehicle. They will waste your time pretending they are investigating and hope you give up calling them. Poor customer service and unprofessional Service Monitors. Will never use AAA again."

"1/12 I tried the link provided to ask for a flat tire, said only tow available, at 5pm. Seeing as it was 1220 we called in. They cancelled the tow and set it up for just an air fill - extremely rude representative. Link said 1236 for service. At 1240, link updates to 12NaN. Waited awhile, link updated to 145PM. At 150 called for update, found out it was canceled at 120PM. Scheduled again, said 106PM. Called at 126, was told there were nothing scheduled on my account. Extremely upset about the 2 canceled waits. I cannot imagine renewing my membership, or recommending AAA in the future. Your services have fallen to an unacceptable level."

"I recently had the pleasure of visiting AAA to explore my insurance options for Tennessee, and my experience was nothing short of excellent. From the moment I walked up to the door, I was greeted with warm hospitality as an employee kindly opened the door for me, setting the stage for what turned out to be a fantastic encounter. Upon entering, I was introduced to Greg, who quickly proved to be an invaluable resource in navigating my insurance needs. Greg's friendly demeanor and genuine willingness to assist immediately put me at ease. He took the time to patiently listen to my requirements and preferences, ensuring that he understood my unique situation. One aspect that truly stood out during my visit was Greg's extensive knowledge of insurance options specific to Tennessee. His expertise shone through as he guided me through various coverage plans, explaining the nuances and benefits of each one. Not only did he provide detailed information, but he also tailored his explanations to match my level of understanding, making the complex insurance jargon more accessible. What impressed me even more was Greg's genuine care for my overall experience. In addition to addressing my insurance needs, he went above and beyond by taking the time to showcase key spots in Knoxville and answering all my questions about the area. This unexpected gesture not only demonstrated his commitment to customer satisfaction but also highlighted his deep familiarity with the local community. Overall, my visit to AAA was a truly positive one, thanks to the exceptional service provided by Greg. His friendly nature, professionalism, and comprehensive knowledge made the insurance process seamless and enjoyable. I left AAA feeling confident in my insurance choices and armed with valuable insights about Knoxville. If you're in search of outstanding insurance service accompanied by a personal touch, I wholeheartedly recommend visiting AAA and asking for Greg. I'm certain that, like me, you'll find the experience rewarding and leave with peace of mind knowing that your insurance needs are in capable hands."