Ulta Beauty,

31 Curtner Ave, San Jose, CA 95125, United States

"Workers talk bad about customers… My mom ordered a few body scrubs through pick up. I decided to look around the store for some skin care while my mom was picking up her order. When I was waiting in the line, the workers were talking bad about “the lady with glasses who got the body scrubs” and I immediately knew it was my mom. I listen in their conversation and it really hurt me how they were calling her names and a one worker said “stop that’s mean.” They also said that she gives off the vibes that she resells the body scrubs which I believe it’s rude to assume what customers do with the products they purchase. When it was my turn to check out, they were still talking about my mom and I decided to say something while holding back tears. The worker just said “oh ok” like they weren’t just talking bad about her. I know it’s not a big deal but this experience really hurt me I just hope that those workers will learn respect customers and don’t make assumptions about them ."

"Damaris did a wonderful job with my hair and makeup. I requested Curling Hair Styling and Everyday Makeup Application. I wore my dress, so that she could apply matching eye shadow. I realized that blending blue isn’t an easy task, but she knew what she was doing! The cherry on top was that Damaris and I held a memorable conversation during our the appointment. I appreciate how open she was to sharing stories!"

"I got my hair done elsewhere and sadly did not turn out great. I came to this Ulta and spoke with Edgar, he gave me awesome advice and I came back and he basically resurrected my hair! I’m so happy with the result! Edgar is amazing. Honestly, everyone there who helped me was very kind and approachable. Book the amazing Edgar! I’ll be continuing my hair care here for sure ☺️ before and after photos!"

"Staff always stares when you don't wear makeup lol like sweetie, this is the ghetto Ulta. And the Staff employs LP tactics rather than give customer service. I do drag and know my stuff, but they wouldn't know because they never get to build that rapport due to their judgements of me being a thief, rather than a shopper. Additionally, security has been the only person to greet me and my group."