Rubinchik Cohen Dental Care

"I have been under orthodontic treatment for 2.5 years at Rubinchik Cohen Dental, currently with my third orthodontist due to the turnover there. Every time I surprisingly found that I have a new orthodontist when I showed up for my appointment, and I was treated with orthodontists with less and less experience. It appeared to me that these orthodontists didn't communicate about my treatment during transitions, because they have different treatment plans (and in my opinion, wrong treatment) for me. The lack of treatment continuity and the lack of quality treatment not only significantly lengthened my treatment and wasted my time, but more importantly, caused harm to my teeth (bone loss and gum recession). Right now my teeth are in a much worse shape compared with 2.5 years ago. Lessons learnt: (1) I am wondering what patient's rights are in this case? Shouldn't we be notified with a change of dentist in advance? Shouldn't we have a say in if we accept the new dentist with less experience? (2) For orthodontic or periodontal treatments, go to specialty offices instead of a general office with dentists who lack regards for patient’s well-being, lack a sense of responsibility and accountability, and lack experience. (3) If anyone else has the same experience at this office, please contact stevensryan2020 AT gmail. (4) For any concern and to protect patient’s rights, patients can consult the Dental Board of California."

"I have been receiving a bill in the mail for about six months from them that I already paid. Just yesterday some office worker named Reyna tried to charge me the bill over the phone when I spoke to her. I told her I already paid it, I think I paid it twice because it kept coming in my mail. She looks and says oh yes you did pay. I paid that bill 2 times and she tried charging again a 3rd time. They need a new office manager or better training! I like the dentist but the office staff are not very competent."

"Dr. Rubinchik and his office people are so great, they did what other dentist didn't wanted to do, no other dentist wanted to see my daughter due to her needing root canal and her being young, but he did an amazing job! His office people do what they can do help you out on explaining everything about your fees. Love this place and their people!"

"Dr. Rubinchik and his staff are the BEST! I first went to them a year ago with an emergency tooth problem. Dr. Rubinchik not only took care of that tooth with a root canal and crown, but has since replaced two other crowns. His work is impeccable! He's fast, careful and knows exactly what he's doing. I feel so fortunate to have found him and his conscientious, helpful and friendly staff. And did I mention that his prices are the best in the area? Well they are! So top-level work and excellent prices. Again, I am so pleased to have found them!"

"I was really happy with the service I received here. The front desk team are really friendly and make you feel comfortable as soon as you walk in and Dr. Rubinchik is fast, professional and explains everything he's doing so you're not left wondering. My options were explained to me regarding a dental procedure I need and walking out after my appointment I felt very satisfied with the overall experience. Highly recommend!"