Western Dental & Orthodontics 1107 Ocean Street, Santa Cruz, CA 95060

"This is the most unorganized dental office I have ever been to. My first appointment was supposed to be my routine cleaning and they told me when I arrived it was just an exam (X-rays) and I would have to schedule an appointment for another day for a cleaning…Who does this? After some frustration I made an appointment for a couple months later for my cleaning. I come for my appointment and the office is closed with a sign on the door saying they’re closed. Nobody contacted me to tell me my appointment was cancelled or anything. I was fed up by now and gave up. A month or so passed and I hadn’t heard back from the other dentists I reached out to, so I figured I would try here again. I make my appointment and show up and they say “what was your appointment for? It’s in here as an exam.” ?!?! No! It’s a cleaning! All I want is a freaking teeth cleaning! They tell me they can try to “squeeze me in” but there might be a long wait since I was not scheduled for a cleaning this day. I gave up once and for all. Im only giving 2 stars because the woman who gave me my initial exam was friendly and pleasant."

"Tina is very nice and patient. I highly recommend getting her as dental assistant. thank you for having such great service"

"Big thank you to the front staff and the dental assistant made me feel comfortable. With our you guys the office could not run! I appreciate everything you guys do. Also to the Drs for being so professional! I’m all set to start my dental treatment at an affordable price."

"If you are taking time off work for a dentist appointment, don’t come here. I wasted my PTO to try this place out. I had a 9am appointment so I arrived 20 mins early for paperwork. Their doors didn’t open until after 9am. I had to wait an extra 15 minutes to be handed new patient paperwork and by the time I was halfway done I realized I didn’t have enough time to actually sit and get an exam. So I had to leave. Very unprofessional, unprepared, and a complete waste of my time. I’ve never had an experience like this at any other dentist. Do not recommend this place."

"UPDATE - I really thought this place couldn’t get worse but how wrong I was. They refused to tell me the price of a crown that was covered by my insurance instead insisting that the dentist ordered Nobel metals. I kept calling and they kept telling me they would talk to the dentist and call me back, but they never did. I finally filed a formal complaint and was told they would call me. But guess what - they never did. I am finally in a position to afford more expensive dental insurance and if necessary I will just pay full price for the crown. I hope I never have to come here again. ORIGINAL REVIEW This place continues to amaze me at how terrible they are. Two hours wait to get a cleaning, said they would call me back but never did, never pick up their phone. These are just a few of the frustrations I have had with this office."