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About the Vanderbilt customer service complaints
Vanderbilt Customer Service Complaints is a department within Vanderbilt Health, a renowned hospital located in Nashville, Tennessee, United States. This institution is dedicated to addressing and resolving any concerns or issues that patients may have regarding their experience with the hospital's customer service. Our team is committed to providing top-notch care and ensuring that all patients feel heard and valued. Whether it's a billing error, communication problem, or any other issue, Vanderbilt Customer Service Complaints is here to help and make sure that every patient's needs are met.
Nashville, TN 37232, United States
Reviews of Vanderbilt customer service complaints
"I was supposed to have surgery at 8am this morning, I get to the hospital at 5am and sit for two hours before they finally come and tell me the surgery had been rescheduled for 5pm. I was going to have to sit in the uncomfortable waiting room chairs with no food, nothing to drink, and no sleep from 7am until 5pm. I'm diabetic and disabled and I didn't get any sleep the night before because I was nervous about having this surgery. I told them I couldn't do that, so they rescheduled me for March 15th at 8am. I have now had to wait once again for this surgery. Another doctor and hospital would not do the surgery in late December because they would not accept my insurance, so I had to change doctor and hospitals and wait almost two months, now I have to wait another three weeks. I have two words for what happened today, VANDERBILT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"In spite of paying over 25,000 to BCBS with company plan, but not yet reaching our deductible- Vanderbilt’s cost of basic office visit and followup are extremely expensive ( about 600$) You are not told the cost in advance. It is apparent to us that hard working, insured patients are being gauged."
"I was recently a guest at your hospital while my mother had heart surgery. She was on the 7th floor and I have to tell you the evening shift was incredible. They were a pleasure at a tough time. I wanted to be sure you heard from a pleased family member. Thanks so much for your skill and compassion."
"Terrible patient service. I brought my wife to the emergency room at around 1am with heart/ chest pain. It's already 5 am and we are still waiting to have her seen by a physician. They have only taken vitals and blood tests. I asked why are they taking too long and they said because they don't have enough rooms. I asked why they think that everyone needs a room or not. It is illogical to assume that every patient needs a room. They do not want separate those who need a room from the ones that may not and could go home instead of having them waiting for so many hours. This is a 4th world communist style emergency service hospital. Instead, they could have a specific doctor checking those testing results and then letting the patients know if in reality there's an emergency situation or not. I was talking to an old couple that arrived here at 4pm and have been here waiting for almost 12 hours."
"Well where to begin…. Original surgery time was 1pm. 10:30 am the OR nurse calls and asks if I can come asap. Sure let’s get this over with. So I arrive at 11:22 am. I have been sitting here for over 2 hours hungry and nervous and not a soul can tell me what is going on. Not to mention the incredibly rude woman working at surgery check-in. This is ridiculous. Why call me in and act urgent then leave a patient sitting. Never again Vanderbilt hospital. I’m still sitting here waiting….. upset now before my surgery. Wonderful."
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Tennessee Cancer Specialists
389 Forge Ridge Rd, Harrogate, TN 37752, United States
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Dr. Nilesh S. Patel, MD
389 Forge Ridge Rd, Harrogate, TN 37752, United States
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Saji Eapen
389 Forge Ridge Rd, Harrogate, TN 37752, United States
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Lee Richard T MD
389 Forge Ridge Rd, Harrogate, TN 37752, United States
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Clark Richard D MD
1601 Tazewell Rd, Tazewell, TN 37879, United States
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BRUCE EDWARD SAYLOR
1850 Old Knoxville Rd suite b, Tazewell, TN 37879, United States
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DANIEL HAMMER
1850 Old Knoxville Rd suite b, Tazewell, TN 37879, United States
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Dr. Charles H. Debusk, MD
309 N Broad St, New Tazewell, TN 37825, United States
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University of Tennessee Medical Center
1924 Alcoa Hwy, Knoxville, TN 37920, United States
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Dr. Dennis H. Duck, MD
8731 Rutledge Pike, Rutledge, TN 37861, United States
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