Home2 Suites by Hilton Smyrna Nashville
960 Colonnade Drive, Smyrna, Tennessee, United States
About the Home2 Suites by Hilton Smyrna Nashville
Welcome to Home2 Suites by Hilton Smyrna Nashville, conveniently located at 960 Colonnade Drive in Smyrna, Tennessee. Our modern and comfortable lodging facility is the perfect choice for travelers looking for a home away from home in the Nashville area. With spacious suites, complimentary breakfast, and a range of amenities including a fitness center, indoor pool, and free WiFi, you'll have everything you need for a relaxing stay. Whether you're in town for business or pleasure, our friendly staff is here to ensure you have a memorable and enjoyable experience. Book your stay with us today and discover why Home2 Suites by Hilton Smyrna Nashville is the perfect choice for your next trip.
Photos of Home2 Suites by Hilton Smyrna Nashville
960 Colonnade Dr, Smyrna, TN 37167, United States
Reviews of Home2 Suites by Hilton Smyrna Nashville
"Some of the people working the front desk seem miserable. I walked up and said "hi, how's it going?". She looked at me and said nothing. So I went ahead and asked if I could extend my stay, and she immediately told me "no, we're booked". She assumed I was checking out the next morning, but I was asking a few days in advance. My friend then asked her to check the availability for the days we needed, then the employee finally checked and saw that were was in fact availability. The employee was cold, and wasn't helpful until she was asked to check the specific dates. We were able to extend our stay, but if the employee simply asked when our check out date was, it would've made it a positive experience. There is an older gentleman who is talkative and friendly, and I've met a few younger men that were also kind and helpful, like the man with the colorful lightning tattoos. There is a super sweet petite woman that was a cook, which I saw every morning at breakfast, who always greeted me kindly. Some other staff that I saw regularly wouldn't ever smile. This hotel seems to get booked by sports teams or groups from conventions, which made for a noisy atmosphere. I regularly lost sleep because of people in rooms above me walking around and dropping things, or because of people walking loudly through the hall in the floor above me. Some people run through the hall. I was unfortunately placed in a room with the window facing the firepit out front. Smokers would hang out there and have loud conversations. Some of those people are staff, I've also seen staff smoking within 10 feet of the front door. The firepit was on for days at a time, with nobody present to enjoy the flame, I see that as a waste of fuel. I requested housekeeping one morning. The employee vacuumed the bathroom and kitchen, but not the living space. I cleared the kitchen and bathroom counter, but they were not wiped down. The inside of the bathroom sink was wiped, but poorly. I noticed a pen mark on my bedding before housekeeping came, and after they left I noticed the same pen mark in the newly made bed. I have to assume the bedding was not changed, so I felt like I had to wash my own bedding, therefore did wash them on my own. There was some mold in the shower that I tried to ignore, and some grossness on the floor in the kitchens corners. I woke up with spider bites three times in a week."
"Spent a week here during the snow storm of early 2024. The staff was very friendly and made sure that we had food. Kept the breakfast open later since some of us were stuck. The rooms are very comfortable."
"We’ve stayed here several times. The quality has progressively gone downhill. The front desk staff doesn’t look at you. Behaves like you are a bother to them. Our room had floors that were sticky, a toilet seat that was wobbly, a shower shelf that was falling off its attachment to the wall, the shower handle slides out of position so that it changes from cold to hot drastically, and pipes in the wall that was popping through the night. We informed the desk person all these issues after the first night. He says “yes” several times but never asked us what room was the problem until we asked him if he wanted to know. Then no one came to fix any of the above problems. When we checked out. It was a different desk person. She acted like it was never reported. She was blunt and rude. Totally terrible stay and definitely not coming back to this hotel."
"We had a long drive from Cape Coral, Florida on Saturday November 25, 2023 and were exhausted. No problems checking in and the room was very clean and comfortable. We had one problem, at 1:57 am the room next to us decided to party or argue ( could not tell the difference). My husband went to the reception area and within 5 minutes it was quiet. So thankful because we were continuing on to Milwaukee, Wisconsin early that morning."
"Hotel was friendly and welcoming shares building with Tru by Hilton. Lobby is designed for guests to hang out and watch sports / tv together. Morning breakfast is available with basic choices all okay to start your day. Room was comfortable, clean and quiet. Microwave and refrigerator, plates, cups, silverware for the extended stay guest. Lots to do in the area."
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