Residence Inn by Marriott Jackson

"This one is mixed. I thought it was a super room, my wife thought it was a bit overpriced. To be honest, we payed $30 more a night to stay at a Hilton in Cool Springs and the attention to detail and the quality of the room wasn’t even close to that one. The manager on duty did actually showed that they cared if we stayed there or not as opposed to a local competitor we stopped to check a rate with.The rooms were fairly clean and spacious. The couch was functional but not really comfortable. The bed and pillows were super comfortable. We stayed on the ground floor and could easily hear someone walking above us even when the tv was on. You could also hear random noises outside like guests arising, car doors, and radios that thumped and bumped in the early morning from about 4am to 4:45 am. on the first morning we were there. It was quiet the other two nights/mornings. The Wi-Fi is fast and reliable. Breakfast area was clean and the food was fresh and hot. This hotel needs someone with a critical eye to bring it up to the rate they charge per night. The hallway we stayed in had the laundry room off of it and the carpet to our room always seemed to need vacuuming. The laundry room door appeared to be of poor quality and was damaged, and there was a short walkway light standard that had been knocked down and lying by the walkway. This hotel appears to be better suited for weekly stay visitors rather than families."

"Upon checking in, one of the first things I noticed was that it looked as if the elevator and hallways leading to my suite had not been vacuumed. Upon entering the suite for the first time, I found a used small sponge in one of the bathroom floors that was likely left by housekeeping. There was a small amount of trash/debris on one of the nightstands. Several tiles around the baseboards of both bathrooms were broken, and some of the lights did not appear to work. The glass for the wall-art in the master bedroom was broken, and during our entire 5-night stay, we never received housekeeping even though we requested it twice. I had to go to the front desk on two separate occasions to request clean towels, and we ended up putting dirty-wet towels in the hallway outside the room to ensure that they would be picked up. On the positive side, I rented a 2 bedroom suite which worked beautifully for me and my two daughters. The set up of the suite was great, and I really liked having two bathrooms. The exercise room was nice and well equipped. This hotel could easily be a top-notch facility with some attention to staffing and detail."

"Staff was very friendly which was nice after a long drive. Room was spacious and comfortable. Hot tub and pool were great to relax in before bed. Breakfast was delicious! Plus pet friendly as well! Will definitely be staying again when traveling thru Jackson."

"We tried two rooms and both had nasty, lack-of-cleaning problems on the couch/pullout and the regular bed was not made properly in the first room. The third room was acceptable. Not a great vibe. If they don't clean the things I can easily see, I can't trust them to clean the things I can't see. Despite those issues, the hotel itself just seemed old, and well-loved. The highway noise was pretty loud too. Breakfast was decent though. The people were very nice. They apologized for the problems and did give us some extra points back for the inconvenience."