OnPoint Kids Play
4210 Altruria Road, Bartlett, Tennessee 38135
About the Business
OnPoint Kids Play is a vibrant and engaging institution located at 4210 Altruria Road in Bartlett, Tennessee. Our facility offers a safe and stimulating environment where children can learn, play, and grow. With a variety of interactive and educational activities, OnPoint Kids Play is dedicated to providing a fun and enriching experience for children of all ages. Our experienced staff is committed to ensuring that every child feels supported and encouraged to explore their interests and develop new skills. Come visit us at OnPoint Kids Play and see why we are the premier destination for children's entertainment in Bartlett, Tennessee.
Contacts
4210 Altruria Rd Suite 102, Bartlett, TN 38135, United States
Opening hours
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
10:00 - 19:00
Reviews
"Dear Esha Bridges, Thank you for sharing your feedback regarding your recent experience at OnPoint Kids Play. As the owner, I want to address your concerns about the false review that was left on Google. Firstly, I want to apologize for any inconvenience caused during your event. It appears that there was a misunderstanding regarding the number of guests that were initially accounted for. I personally marked off an additional 6 guests, but it seems that there were even more attendees than anticipated. I want to assure you that I run an honest business and would never try to take advantage of my clients. Furthermore, I understand your frustration with the spills and messes that occurred during the event. Our policies are in place to ensure the cleanliness and hygiene of the play area for all our guests. We kindly request that our customers supervise their children and enjoy their meals in designated areas. Unfortunately, there were instances where these policies were not followed, resulting in the need for additional cleaning. Regarding the deposit refund, I want to clarify that we did indeed provide a refund. It is important to us that our customers feel valued and taken care of. We understand that mistakes can happen, and we strive to rectify them promptly. If there was any confusion or delay in the refund process, I sincerely apologize for the inconvenience caused. Regarding the false review on Google, I completely empathize with your frustration. It's disheartening when we provide evidence to support our case, yet the platform refuses to acknowledge the issue. I would be more than willing to review any evidence you have and see if there's anything I can do to help address this matter. At OnPoint Kids Play, we value our customers' feedback and strive to provide the best experience possible. I want to assure you that we take your concerns seriously and are committed to resolving any issues that may have arisen during your event. Once again, I apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Thank you for choosing OnPoint Kids Play."
"HORRIBLE SERVICE THE OWNER LIES ABOUT GIVING DEPOSITS BACK"
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