Roadshow BMW

"Really great experience. Noah and the finance guy stayed over after hours. We had to come after work and drive an hour to pickup out new care. Paperwork was really easy finance did a great job or getting us in and out quickly. Noah went over everything in the car even though he was there late and we really appreciate him for that."

"I had a great experience in buying a new X5 for my wife. Cory was the salesman assigned to me and he was exactly what I look for in a salesperson. Very down to earth and knowledgeable. He wasn’t pushy at all and wanted to make certain he could provide me with the vehicle I wanted. Overall, it was a pleasant experience and we certainly plan to be back for future purchases."

""Recently had a fantastic sales experience at BMW Roadshow, all thanks to Wes! From start to finish, Wes provided top-notch customer service, making the buying process easy and enjoyable. His expertise and professionalism truly elevated the experience to a high-end level. Wes is not only a great salesperson but also a genuinely great guy. Highly recommend seeking him out for your BMW needs!""

"You all can explain to me why I was charged $650 to change the battery in my vehicle. The most ridiculous part was the $350 charge for labor. All that was done was changing a battery…. I was told that the vehicle diagnostics would be $178, and that charge would go towards the work… On the receipt it said the battery was $170, but labor was $350… and genuinely not sure why. I did a simple google search of the national average for labor on changing a battery and it is $30-70. Also, on the receipt, it claimed there were other services provided, including a hand car wash, which was absolutely not done, because my car was filthier than when I brought it in. So again, not sure what that labor charge was for. Further more, the AAA tow truck technician that brought my vehicle in, would have changed my battery for free, so I’m not sure why I was charged so exorbitantly… I would have asked Jacob for clarity, who was supposedly working with me, but he was too preoccupied to speak with me when I arrived, and stayed on the phone. After a moment, he just handed me the document with charges, stayed on the phone, and was not at all engaging. So, I gave him my card to make the payment, and left once he charged it. After inspecting the receipt, and seeing the break down of the prices on the receipt, I was confused. So I called and text the number they asked me to use for concerns, but again I was dismissed, sent to another department, where Vera in sales said she would send me back over to another department to help with that concern. No one ever reached back out to explain to me why I was charged that amount, or seemed to care to follow up… Speaking of sales, I was actually looking to trade my vehicle in that day, in search for a truck, and communicated this to Jacob on the phone before arriving, but I was not taken seriously, I guess…. Which is odd for a salesman not to want my business. I genuinely felt dismissed, and disregarded. Since I haven’t heard back from Roadshow BMW, I will be leaving a Yelp, Google, and other necessary public reviews to communicate my dissatisfactory experience, and make sure no one else has to be financially mislead, or dismissed by this dealership. The product you’re selling is not exclusive enough to not need to engage or communicate with the customer. I usually take my car to “Dr. Bimmer” for mechanical service, which has always given me excellent service, is clean, inviting, and employees are communicative about pricing. This time, I made the choice to bring my vehicle here, since the dealership was closer. I will not make that mistake again."

"I ended up finding Roadshow BMW by accident… literally. I was in Mississippi, hours from home, and I hit a curb very hard so that my car wasn’t able to be driven. My car was taken to the nearest dealership, which happened to be Roadshow. Jacob in the service dept was excellent with keeping in contact with me. I received a video from them detailing everything that needed to be fixed on my car. I loved that. I received another video once the car was fixed to show me everything and even go over some other things I should know. I picked my car up today and drove it home to Nashville. She drives like she did when she was new. I appreciate Roadshow BMW taking care of my car and making this such an amazing experience!"