Holiday Inn Express & Suites Memphis/Germantown, an IHG Hotel

"Great place to stay in Germantown close to lots of food locations. Felt safe in the area. Recently remodeled."

"This was with beyond a doubt the best experience I have had staying in a Holiday Inn. The unique circumstances of my stay during an unexpected ice storm made it a rough journey but from the moment I stepped into the hotel, the warmth of the owner's hospitality was obvious. His unwavering commitment to guest satisfaction was evident throughout my stay. Despite the challenges posed by the weather, they went above and beyond to ensure we felt comfortable. Their genuine concern for our well-being and their proactive measures to mitigate the effects of the storm were commendable. Circumstances aside, upon entering my room, I was immediately struck by its cleanliness. The bed was comfortable, and every amenity provided contributed to a restful, quiet, and enjoyable stay. What truly set this hotel experience apart, however, was the staff's unprecedented level of accommodation when my travel plans took an unexpected turn. The team demonstrated an unparalleled commitment to guest satisfaction by adjusting to the changes without any hassle. Their flexibility and willingness to go the extra mile exceeded all expectations. All this combined with the quality of the building and rooms that felt brand new, makes recommending this hotel a no brainer."

"When we checked in. The staff was incredibly friendly and kind. I've stayed in hotels everywhere and they, by far, are the best I've experienced. The rooms are very well kept, they called us in our rooms 30 minutes after we got up to see if we needed anything."

"Worst experience I’ve had at hotel. Gym was small and not fit to work out in. No air flow in the gym, tv don’t work. Get to my room and drywall cracking on every wall. No tv experience. Person at front desk gave attitude when asking what time pool closes. Bet was uncomfortable and felt dirty. Found crumbs under my comforter so I had to remake bed. Water flow in shower was god awful. 10/10 would not recommend this place. Note to self any hotel hidden behind a Waffle House is hidden for a reason."

"First time visit. Had to come up from MS for a medical procedure for my son and this was perfect place to stay. It’s in a Great location, very clean, and nice and quite. The front desk Manager Chris was very helpful when trying to book my room. I went through my IHG member service and they contacted him to assist in my needs for the stay. We Felt safe and very comfortable. Will be returning for a second stay on for follow up appointment with doctor. Was checked in by Josh who was very nice and welcoming."