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Nippon Auto Repair
41419 Albrae Street, Fremont, California, United States
About the Nippon Auto Repair
Nippon Auto Repair is a trusted car repair institution located at 41419 Albrae Street in Fremont, California. Our team of experienced technicians specializes in servicing and repairing all makes and models of vehicles. From routine maintenance to complex repairs, we are dedicated to providing high-quality service at competitive prices. Visit us today for all your automotive repair needs.
Photos of Nippon Auto Repair
41419 Albrae St, Fremont, CA 94538, United States
Opening hours of Nippon Auto Repair
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Day off
Reviews of Nippon Auto Repair
"I had an appointment for SMOG check... pulled in 10 minutes ahead of time and a male [with mask] takes the key and drives the car inside ... no greetings. No hello... which is ok by me. Puts the car on jack and raises it ... by this time I am getting concerned since I have never had to uplift the car for SMOG check ... so paperwork in hand i start walking inside.. and go to him ... he says ... is it in for oil change? I explain the appointment is for SMOG ... then he states I don't do older cars ... Terrible place .. avoid if you can"
"BEWARE: I had been a pretty regular customer until recently. I brought my car in for an oil change and brake work. I brought my own parts as I was looking for slotted rotors. I was having work done on a Saturday, I checked in with Howard before bringing it to make sure it was OK to leave all day as I had to be in Alameda for another engagement until 4pm and he said it was fine. I get a call from Rosie at 12 telling me I needed to pickup my car because she was leaving for the day. I told her of my previous arrangement and she told me that it doesn't matter, I needed to make the arrangement with her (mind you their operating hours say they close at 6pm on Sat) I then get a call at 3pm, Rosie tells me I need to go in and check out my car as there's been an accident. When I get to the shop, Howard tells me he forgot to bleed the brakes and when he was backing it off the lift, my car didn't stop (and it looks like it hit another lift). I didn't lose my cool, mistakes happen. Rosie assures me that she will take care of all the repairs with a local shop and would call me that Monday with next steps. A week passes and she never contacts me(I had been in contact with the body shop directly though) so I contact her to let her know that I would need a rental while my car was being repaired.and she balked at that request. I wasn't looking for anything above and beyond, but at this point just the bare minimum. Take your car elsewhere if they won't take responsibility for their mistakes. I had my insurance take control of my repair and my car ended up being totaled."
"This is a family owned repair shop that specializes in Japanese car but could fix and repair most cars and offer oil changes with various oils. I will say it's better to come knowledgeable and be prepared to bargain with the lady, but I found this place better than any other big Corp mechanic shops. I had an engine light come on and when I ran the code for the problem I realised I need a new coolant valve. I got the part from toyota but their labor price was redeiciolous so eventually the guy at Nippon replaced it for me for half the price, and got it done the next morning. I know what the price would have been If i didn't came ready with the part, but for me it was a perfect solution."
"I would like to give a negative star if there were! The old lady there is so impatient, rude and disrespectful to her customers! She won't let her customer even say one word! Moreover, she doesn't have good faith and honesty to her customers, either. She had promised to buy my used car and given me some deposit, and we had signed an agreement as well. But after some time she regretted and wanted her deposit money back! I could have sold my car to somebody else without needing to wait for her for such a long time! I have never seen a person doing business like this! Especially such a bad attitude to customers. I can't imagine how she is keeping her business running! Will never come to this place again! I suggest you not to come, too!"
"WORST customer service ever!! Don't make the mistake of ever going here. In a nutshell, the owner is very rude and doesn't answer customer questions or concerns properly. She will try to rip you off and make you spend more than necessary. I found this out when I got a second opinion on her services from another more experienced mechanic who told me that Nippon had probably broken one of my car parts during the repair and were trying to charge me extra to fix their own mistake! I told her that I will report her actions to the bureau before she told me that my car was completely fine when only the day before she was saying that it was too dangerous to drive. I have never had such a horrible experience in my life as this was supposed to be a simple repair done in 1-day max but she ended up keeping my car for 3 days! Be warned to never enter this place."
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