Garden Center at The Home Depot

"Great"

"My kids and I wanted to pick out a Christmas tree, which is supposed to be a fun, happy event. Most all the trees were tied up and either leaning against each other or laying on the ground. I had to find someone to help me and other customers were saying they couldn't get help either. I finally found an employee who was leaning over a shopping cart like he was tired. He did not speak and I still had to wait for him, not knowing if he was coming to help. He did, still not speaking though, and I asked him to untie a few trees for us to look at. He did the first one and I asked how long does it take for the branches to fall back into place. He said he had no clue because he had a fake tree at home. These were his first and only words. I asked him to untie another one, he did then walked away! He never returned! We left and went down the street to a tree tent whoDr employees were more than willing to help us. They explained the pricing and attached our tree stand to the tree we picked out making sure it would stand up straight when we got it home. They even tied it on top of our car. Yes, I paid $20 more, but it was worth it. We knew exactly what the tree looked like with all its branches full. This was the worst experience I have ever had at any Home Depot. It was really a disappointment to my kids who were excited to get our tree. Home Depot, you failed at customer service and quality products!"

"Nice, friendly but like many stores, training has declined. More than once I've been sent to the wrong location, folks in the garden department know little about plants or products they sale, etc. Something heard from others - lots of congregating in groups while the store is virtually empty. Great if you know what you want, where it is and how it works."