Tractor Supply Co. 6915 Windchase Drive, Horn Lake, MS 38637

"On Saturday, 7/15/23, I traveled 12 miles to this Horn Lake, MS store from East Memphis looking for an online advertised item. TS is big with online promotions. After having no luck finding my item I asked for help. The chatting-it-up-with-a-coworker cashier didn't even acknowledge me standing and patiently waiting when I approached. I finally interrupted to ask both where the plant bulbs were. One flatly said, "we have no bulbs", and nothing more. This was even after I explained they were shown online. No discussion. Nothing. On my own I kept looking and actually found a few. That cashier could have taken the time to walk me over and verify her statement. She didn't even take the time to check online inventory. I realized I should have called first. I noticed all the front end workers were somewhat unfriendly, self-absorbed and not greeting or giving eye contact, simply not trying to connect with customers. I won't be back and I caution customers who enter to accept very low expectations for reasonable customer service. You are on your own. Management needs to practice some useful in-house proactive Customer Service and hospitality training along with morale building. Although TS may present and compete as a useful supplier, I have to say my visit was a very sad and lonely experience."

"Aimee and Melissa were absolutely amazing!!! They both were very patient with me. Answered all of my questions. They were very knowledgeable. It was solely because of my experience with them that I paid cash for a cub cadet zero turn mower. Woo hoo!!! Thank you tsc of horn lake and especially Aimee and Melissa!"

"This is a really nice store with a wide selection of pet products. It's also the only store--as far as I know--that carries Diamond Naturals dog food. Big kudos to the store associates as well. They are very friendly and welcoming!"

"I had the worst experience ever in there today. One cashier acknowledged me when I walked in. I was planning to buy 2 pair of boots and a few pair of jeans because of my past experiences there. I not once was asked if I needed any assistance by three young ladies moving a one rack. A "give me a second and I'll be right there".... Nothing. ... My little few hundred dollars wasn't worth their time I guess. Big Disappointment!!!!"

"Store is nice. Always has the products I need and very clean. But my issue is the speed of service . They are very slow and have no sense of urgency. It takes almost 5-10 minutes to finish up one person at the register"