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Penske Collision San Diego
7860 Balboa Avenue, San Diego, California, United States
About the Penske Collision San Diego
Penske Collision San Diego is a reputable car repair institution located at 7860 Balboa Avenue in San Diego, California. With a team of skilled technicians and state-of-the-art equipment, they specialize in providing high-quality collision repair services for all types of vehicles. Whether you have been in a minor fender bender or a major accident, Penske Collision San Diego is dedicated to restoring your vehicle to its pre-accident condition. Trust them to handle all your auto body repair needs with precision and expertise.
Photos of Penske Collision San Diego
7860 Balboa Ave, San Diego, CA 92111, United States
Opening hours of Penske Collision San Diego
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Penske Collision San Diego
"This was my second time working with Gerald Velasco after my car being hit, first time working with him at Penske. My car had been hit on the rear bumper last month and back in 2021. Both times I specifically requested the entire bumper be replaced with an OEM bumper and Gerald ensured that request was met by the people who hit me's insurance as well as providing me with updates and copies of the estimates for everything, even though I was not the one paying for it. I appreciate that transparency of knowing what was done to my car and having part numbers. Both times he took care of every concern I had and responded to me quickly. I'm very grateful that I got to work with him again and would recommend him to any BMW owners looking for repairs since he came from BMW prior to being with Penske! Thank you so much for taking care of my car, it looked amazing both times."
"We took our Lexus to Penske Collision and were fortunate to work with Amber Ott. She was always available, very knowledgeable and empathic. Our vehicle turned out just beautiful and we couldn't be more pleased with our choice of Penske!"
"Took my vehicle for an estimate and was greeted by a young man by the name of Ralph. He took some pictures of my vehicle and explained the process. It was a little bit longer than I would have like however worth the wait. After the process, I was able to share my experience with Sam, the manager. He asked what brought me in, and I explained the reason. He was understanding and empathize with our situation. He stopped everything to listen and received my feedback on my experience. Sam and Ralph made my not so good situation into a great experience. Sam, I commend you on your customer service and since of ownership. Date of visit was 10/23. Grey BMW x3. Thanks Sam."
"Insurance fraud and extremely poor service. August 10th I went to Penske for an initial appointment to repair the back glass panel of my BMW i3 electric vehicle. They asked for the estimate I was given by my insurance. I wasn’t sure why they needed that before making their own estimate. Sarah told me she would contact me when the parts came in and to schedule a drop off of my vehicle. Sarah went AWOL and didn’t respond to my calls or emails for 6 days. I finally heard from her on 8/17 to schedule and confirm drop off on 8/18. You need more notice than a day to drop off your car for an undetermined amount of time. I finally got confirmation for a drop off on 8/19 and was told it would take 72 - 96 hours for a triage to determine the length of repairs and if more repairs are needed. Sarah goes AWOL again, and after 7 days I reach out to her for some type of update on 8/25. She responds that additional repairs are “required”, and that she contacted the insurance for an approval for basically double of what the initial estimate was. I was never consulted or gave authorization for an additional repair or to reach out to my insurance for an approval. These decisions were made for me and not by me. I was a bit upset and told them that I didn’t want to do the additional repairs at this time. She tried to pressure me into it and sent me 3 different photos of the alleged damage to the bumper pads and bumper cover sides of my vehicle. The photos were not even of my car!!! It was the same model and color of a different car that needed repair. The bumper wasn’t touched in the accident and I didn’t have scratches and other issues on the bumper and bumper covers when I brought my car in, but they magically appeared in these photos. I continuously refused the additional repair, and asked repeatedly for my vehicle back. Finally on 9/1 I received it. Penske of course received a check from my insurance for the additional repairs, that I refused to do, and didn’t tell me. As a minority, I’m accustomed to being deprioritized, taken advantage of, and having decisions made for me and not by me. I’m going to file a police report, complaint with the BBB, and a civil claim. Businesses with shady practices need to be held accountable for their actions."
"I can't say anything bad about this place. They have great customer service and Amber, who was my Collision Estimator took great care of me. She kept me informed, answered my emails, and she was willing to go the extra mile to help. Oh and my bumper repair looks AMAZING! Doesn't look like they repaired it, it looks brand new!"
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