Crash Champions Collision Repair Fullerton East

"Extremely satisfied with the loyalty dedication it took for Crash Champions to get my daughters car looking brand new again, from the moment we walked in the moment we picked up the car, great people great company, as for our main point of contact my hat goes off to him, he kept us in the loop and explained details, as to parts that were ordered, gave an estimated time frame for when to expect the car to be completed, I was extremely satisfied with the customer service provided. I will definitely highly recommend Crash Champions !! Gracias Hugo for such fast & dedication on getting my daughters car looking amazing again !!"

"We brought in our 2018 Kia Niro for repair. Customer service is super great. They told us it'll take a week and called us only 5 days later. Hood needed to be aligned so I called them up and they asked me to bring it in, it took them like 10 minutes to align it with a great job. I recommend Crash Champions to everyone who wants an excellent customer service and body job experience"

"NOTICE THEY WONT RESPOND TO BAD REVIEWS 16 month update: efren and Abel Rivas OF MERCURY INSURANCE have refused to give me my invoices. In fact, they have enabled an automatic response to all my emails, insisting that they will respond eventually. I’m 100% going to sue for bad faith. After 9 months: they gave me my car back with even more damage ! By far the worst customer service I’ve ever gotten. Even after showing them all of their mistakes they still tried to reference it as my “concerns“. They did not feel bad at all. The best part is they had a new guy named Sam- try and make me feel better by talking about God. ??? I truly would never expect so many grown men to be so unreliable. Ladies, do not come here alone!!!!! UPDATE: 8 months later and I get a TEXT saying it’ll be done tomorrow but the MANAGER won’t be able to be present. I wonder why. Next update coming soon. Five months later my car is still not fixed"

"Very bad first time experience. Walked in on 11/16/2023 around 9:30 am to drop off my vehicle for repairs . As I walk in , they re filming a commercial at the counter/lobby area. Explained to the ms. about hearing great reviews online , former family member having they’re vehicles repaired at this location & how great the work came out. I was then introduce to the manager ( Alex) who came out very unprofessional, appeared to me he was tired, or hungover . We proceed to walk outside for the inspection sheet mark off, and he begins checking the vehicle for the damages, in less than 1 minute he was done! He did not throughly inspect correctly , I had to explain to him about damages that occurred to the vehicle with the accident . He than replies , those damages are not insurance related , and was not going to repair? I really felt he was careless about my vehicle and just wanted to get the process started without checking the customer service side . We walk back inside , I refused to sign any paper work or do any business at that point , asked for my keys and drove to caliber collision instead ."

"Unmatched service and attention to detail. Needing body work is frustrating for most people, but I needed body work by a Hyundai certified repair shop on a 2023 Ioniq 5. I received quotes from three different providers, including the one the dealer recommended. That provider was 50% more expensive and quoted me for parts *they* expected to break in the process. They also quoted me two weeks to do it and up to four weeks to get the parts. The next company quoted me a reasonable amount, but expected to replace even more parts, almost doubling the actual cost and adding weeks to the time to complete. Crash Champions gave me the best quote, a week turn around, and didn't quote me for broken parts. When asked, they said if they broke any parts that they would cover the cost. I was skeptical, but I decided to give them my business. Hugo helped me through every stage of the process and called me with updates. They finished on time and were under budget. They did exceptional work, gave me a lifetime warranty on their work, and delivered the car to me on a Friday night. I couldn't give a higher recommendation for a shop that does body work. They are honest, friendly, empathetic, and do amazing, timely work. I would absolutely recommend you bring your car for body work to this Crash Champion."