Jiffy Lube,

8525 Sepulveda Boulevard, Los Angeles, CA 90045

"DO NOT COME HERE IF YOU ARE A WOMAN - or if you like yourself or your car. They will take advantage of your business, give you inflated prices, and, if you try to complain, they will tell you that they are submitting a request and NEVER GET BACK TO YOU. I had my brakes fixed here a year ago - I asked them to fix ALL of my brakes and they quoted me around $600. I arrive a few hours later and they charged me the same amount but only fixed my front brakes! I tried to complain but they told me that I didn’t know what I was talking about when every other car shop in the area told me that they charged me for a full brake replacement. They also tried to get me to fix things that didn’t need to be fixed yet - but that’s a completely different story (trust me though, i went for several other opinions after this nightmare). They overcharged me for a service that I did not want (I wanted the full set, not half) and then proceeded to gaslight and belittle me. I had hoped that after enduring such horrible customer service that my complaint would at least result in the return of some of the money they had stolen from me, but they never respond and simply pretended it didn’t happen when i attempted to follow up. Before this, I had been a super loyal customer and only come to this specific jiffy lube at this specific location — but now I can’t emphasize how truly disgusting and horrible I think their business practice is and I would never go back here. AVOID THIS JIFFY LUBE AT ALL COSTS, GO SOMEWHERE BETTER WHERE THEY WILL RESPECT YOU AND CHARGE FAIR PRICES (or at least has the decency to try to provide solutions for problems that they create). This was about a year ago, but I thought it worth warning other people so they don’t get taken advantage of like I did! Go to the pep boys down the street for better pricing :) (they did my rear brakes at a normal cost)"

"I recently visited Jiffy Lube for a routine service, and unfortunately, my experience fell far short of expectations. Upon arrival, I was met with a complete lack of acknowledgment from the staff. No greeting, no smile, just blank stares. It felt unwelcoming and impersonal from the get-go. Throughout the service, the atmosphere remained chilly. The employees seemed disinterested and went through the motions without any engagement or communication. It left me feeling like just another number in their system, rather than a valued customer. Furthermore, the lack of communication extended to the service itself. Overall, my experience at Jiffy Lube was disappointing. The absence of basic courtesy and communication made for a frustrating and uncomfortable visit. I hope they can address these issues to provide a more positive experience for future customers."

"This specific Jiffy Lube shop. Paid for a round-trip Lyft or Uber while they repair my SUV at no additional expense. You got to love it, not only am I going to come back and recommend using your service I’m gonna post it on yelp.."

"$145 for an awkward and disappointing oil change. I'd actually been to this location a few years ago and the team was great. Not today. This oil change service did NOT check my lights, my brakes, my turn signals, did not check my filters belts or any of the fluids! They made me exit my vehicle to pay a cashier who did not look at me for the entire transaction. The staff was not friendly (except for the guy who told me which bay to drive up to) and I didn't even get a little windshield reminder decal. I've gone for many oil changes over my lifetime and this was the first to bum me out. I suggest driving a couple miles to the next place."

"Keep up the great work! Big dude (sorry I didn't remember his name) in the shop is an excellent example of great customer service! He told me that I needed to replace my oil pan because it was leaking badly. He gave me a very reasonable quote and my car was done in a hr and a half. I really appreciate the service from all team members. I have been to a lot of auto shops but this is the Best shop ever and I will continue to come here. I really appreciate the service. Thank you!"