Roseville Kia Service,

110 Automall Dr, Roseville, CA 95661, United States

"Terrible customer service in the service dept, rude people. I chose not to buy a new Kia from their location so I never have to deal with there service department in the future. Sales department seemed amazing, very accommodating. I set up my appointment weeks in advance, drove two hrs down and two hrs back for them to tell me they couldn’t do the work. I had even spoken to the manager but when I got there, there were no notes on my account about the work to be done and the car sat until Monday when all the managers were back from training. I hope they learned something they can pass onto their rude staff."

"I’m very conflicted about this rating. The service personnel at the dealership are wonderful. They’ve been very helpful, but they have had my car over five weeks now… Waiting for an engineer from Kia corporation to determine how to fix my EV !Kia corporate cannot seem to Get an engineer over to check it out. I’m very disappointed. I’d love to buy a new Kia based on the cars themselves and my interaction with the people at this particular dealership, but Kia corporation has been a disappointment in many ways, including my communication with an advisor there."

"Jazmine was very helpful she took the time to “own” my concern and I appreciated that the team there in service dept read her notes and let me wait for her so nothing changed in the plan. My car issue ended up being a warranty issue and was repaired the following week. I’m appreciative of her care with my car and concern."

"Kia Roseville is a wonderful place to service your car. I have a good experience repeating for years. Thank you so much for being so caring and friendly. Your professionalism, sincerity and speedy performance is always appreciated."

"Pretty upset that I spent $1000 for the tech to damage my steering wheel housing and leave my negative battery cable loose. I also got a letter in the mail that i have a recall and my car can catch fire. This letter was sent the day i dropped off my car and they did nothing about the recall. How was something that big overlooked. I emailed the service manager 2 time with pictures of the damage and never heard back. I also texted the service writer but again, never heard back. My next step is to contact corporate."