F & R Auto Repair

"At the risk of having to wait longer for an appointment, I must say that this is one, if not the best auto repair shop in town. Good customer service, good mechanics and fair prices."

"Excellent service, honest and Great customer service. I'm happy with their work. A++"

"I used F & R for the first time today. When I scheduled my brake appointment, I was disappointed because my appointment was 10 days out. I scheduled anyway. They said 250 for just brakes, 450, if rotors need turned. I thought if they are that busy there must be a reason why, no worry’s about cost. I dropped my car off at 8:00. Asked when it would be done, and they said we won’t know until it’s on the rack, but probably around 12. I called at 3:00 they said they were waiting on rotors. Ok. Maybe the rotors needed turning. They said the car would be ready today. At 6:00 got the call my car was ready. They said the rotors were to worn to turn and had to be replaced. Then he said a caliper on the left side needed replaced. Something to do with the electronic brake motor not retracting the piston. I suspected they were telling me this to prepare me for a very high cost brake job. I had my guard up, was going to ask for the original rotors, ask for the calipers, and challenge the price. Take all the original parts to get second options, etc.. Then they said the price. I was shocked $490. He was explaining the extra work because he wanted me to know why the delay. He explained why I needed replaced rotors rather than turning the old ones. He fully explain in length why the caliper needed replaced. F&R was more than fair and I will continue to take my vehicle there in the future. Not often do you walk away from a service company and think about what else you can take to them for service. Nice doing business with these guys."

"I use this place a few years ago they did a good job fixing my car back then I just recently called them about getting a new engine for my car he told me he would call me back and never did so we went there he told me he would come by my house to look at a piece on my car said he would be here at 9:00 a.m. and never showed not until 4:30 in the afternoon after waiting all day if he was going to be late he could have at least told me that at 9:00 a.m. not make me wait all day and then tell me because of that I went elsewhere and found a better deal"

"Broke down at 505 and 5. Randomly chose their shop based on ratings. I was not steered wrong. The shop manager was clear and patient though he was quite busy. Worst case scenario: shattered transmission and a tie rod about to fall out. He found a '96 Ford Explorer in the metropolis and other parts. It took a week for parts but they got it done and were courteous champions."