Encinitas Ford 1424 Encinitas Boulevard, Encinitas, CA 92024

"Awful customer service!!! The service department is terrible, technicians don’t seem to know what they are doing, managers really don’t care about your issue. I left my car a 2016 hybrid ford fusion 2 months ago at the service department in Encinitas to get them check the ABS warning lights as the break was loose, and the steering wheel was hard to use. In other words my car was very unsafe to drive. After few days, they told me it was a system glitch, my car was good to go. Seriously? The fact that my car had exactly the same issue about a year ago, I had spent almost $1,300 to get this ABS thing resolved at the same location, looks like isn’t a big deal for the Encinitas associates. Long story short, My car has been there for 3 weeks again, due to the same issue, and they are still saying “ we don’t know what is going on”. Do yourself a huge favor, if you want to avoid any headache choose another dealer and even another brand. My husband also has a Mercedes, customer service over there is a heaven close this."

"Allen and Michael answered every question I had and did their best to make sure everything went smooth for our purchase. Would recommend Encinitas Ford to anyone that is buying from a dealer. They are family owned and it's a way better feeling than going to other dealers, in my experience. Thank you all!"

"Thank you to Kevin Sale, Dan and Lindsay for making this purchase as smooth as possible. Encinitas Ford was a great experience and I’m glad to have met great people. Thanks again!"

"Brought my Maverick in as I was told the battery had a recall. When I left it at the service dept. on Monday I had to call to find the status. They said it’s not the battery but they are checking the electronics. It’s been over five days and they still have no clue, nor respond. Horrible customer service. I intend to inform the GM just how poor and unsympathetic the “service” department is."

"Excellent service last week from Wyatt for at home service for a software update on my new mustang. Also good service from Danny who checked me in and handled my in-house recent oil change. Both were prompt professional and courteous. Much appreciated!"