Volkswagen Service & Parts Center

"Alan was as always amazing. I am truly grateful with the customer service at Herman Cook VW."

"I was surprised by a larger bill than I was expecting for what I thought was all recall/warranty work. It took a couple of hours longer than expected."

"Quick and accommodating with check-in and ride services, including rental vehicle. All went smooth. Service codes are confusing without explanations though."

"After contacting four other dealerships (Murrietta, Escondido, San Diego, and Huntington) for help, THIS was the only one to proactively suggest solutions rather than tell me why they couldn't help. I had no issues getting throught to the service department and Ricardo was very informative, empathetic, and professional. I will follow up with another review after service is complete on my vehicle but, as it stands, this is one of the most honest and transparent service centers in our area. I sent my vehicle here for service."

"Please do not have your vehicle serviced here. The poorest customer service I have ever experienced. My 82 year old client, brought her vehicle in for service. It seems the lights were left on. This caused the battery to become very low. In fact we saw them jump off the battery. Instead of letting them know what had occurred they just let us take off. The car died on us! Their excuse, not their responsibility. Making sure that you tell clients everything is just great customer service. This facility lacks that feature. So, if you want to be treated like a person consider looking somewhere else."