Service King Collision Laguna Hills (Now Crash Champions)

"it has been 3 weeks to get an estimate for Mercury Insurance, I am on the phone with them right now complaining about the delay."

"I scheduled an appointment for a body damage estimate for my car. Instead of an estimate being written at the appointment, the receptionist took pictures & an estimator sent me an estimate a few days later. I'm not sure why I needed an appointment for that. Otherwise, the process was smooth."

"Would not recommend. Car is not like it was before the accident. They tried realigning the door a couple of times, but couldn't quite get it to fit. They said they got authorization from Allstate to replace the door again, but then kept claiming they couldn't get it due to supply issues. It was months and months and I called many times to check but they kept lying to me. I eventually gave up and they never called, so I guess they won. Although it was covered by insurance, the work ended up >$12k for an $8k bid. With the reduced value of the car now, I should have pushed to have it declared a total loss."

"I am extremely pleased with the repairs Service King did to my BMW. There is no sign that there was ever a big dent on the fender. The pain job is excellent. The service I received from Many and Mary was courteous and professional from scheduling the job to delivering my car on the date they committed to finish it. Thanks to the Service King Team for making this process easy."

"My insurance Allstate agent advised me to take my car to service King in Laguna Hill branch after it was hit by a big truck in the parking lot. They made the estimate the next day and text me about the damage and after my approval they began to repair it. My technician Robert kept me inform about the progress through email every morning and they repair it very fast. I got my car back in 10 days and I am very satisfied with the result. I highly recommend this company and specialty this branch in OC, Ca."