Tesla
3220-3230 South Standard Avenue, Santa Ana, California, United States
About the Tesla
Tesla is a leading car repair institution located at 3220-3230 South Standard Avenue in Santa Ana, California, United States. Specializing in servicing and repairing Tesla electric vehicles, our skilled technicians are trained to provide top-quality maintenance and repairs to keep your Tesla running smoothly. With state-of-the-art equipment and genuine Tesla parts, we ensure that your vehicle receives the best care possible. Trust Tesla for all your car repair needs.
Photos of Tesla
3220-3230 S Standard Ave, Santa Ana, CA 92705, United States
Opening hours of Tesla
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Tesla
"Called the parts department on several occasions. The phone system immediately diverts you to "leave a voice mail". THEY WILL NEVER CALL YOU BACK, NO MATTER HOW MANY DAYS GO BY, NOR HOW MANY VOICEMAILS YOU LEAVE."
"The customer service at this establishment has significantly deteriorated, echoing the sentiments expressed in other reviews. Despite having faithfully serviced my Tesla here since day one without any prior issues, my recent experience has been disappointing. A few months ago, I brought my car in for a low tire, and the representative who assisted me was initially accommodating. They repaired a nail in the tire and even offered a discount. I mentioned needing an alignment, and, to my understanding, they suggested waiting until my rear tires required replacement for a complimentary alignment. This aligns with the service BMW provides for my other car, so it made sense. Fast forward to yesterday when I went to replace one of my tires. Initially quoted $357 for the entire service, I was shocked to find out at the last minute that the promised alignment wasn't included, adding an additional $250. When I brought up the previous commitment, I was asked for proof, leaving me frustrated as I had only my word to rely on. Upon requesting to speak to the manager, I was informed that the promised service was not within their offerings, and the representative who had assured me of it was no longer with the company. Resigned to pay, I found the total suddenly increased to $820. Unable to bear the escalating costs and unwilling to engage in further argument, I took my car to an independent tire shop where the same services were completed for $550. This experience has left me questioning the standards at Tesla, purportedly a luxury car dealership. The exorbitant charges coupled with a failure to deliver on promised services cast doubt on my future purchases from Tesla. If this is indicative of their current customer service, my next car will likely not be a Tesla."
"This location deserve 0 star if it could, i sent the car in cuz i was told the wheel is torsion which must be a manufacture defective at the first place since the material of wheel is too hard for a torsion to happen naturally and my Dad said the car is shaking when driving. After inspection, the technician only pinpoint the outside of the wheel scratch and another spot saying its damaged(which only shows a bit scratch, but not affect the shape of the wheel at all) BUT she did not even notice the torsion. I can even tell as a non-technician after the wheel replacement as pic. I even had the service advisor has technician drive it around to test the shaking, they said everything's good. After the replacement, when i got the replaced wheel, i personally point to advisor regarding the shape of the wheel(which is not even a round), and talking about the shaking, the manager said oh its because of the wheel, and we cannot cover it since its been 1 year, then why does the technician say nothing unusual and not even found the torsion that I mentioned at the first place??? how are we ganna know if we do not insist to replace the wheel and personally look at it??? your technician not even notice it or just hide it so that i have to pay for replacement. They just try anything excuse they can to charge the customer and avoid talking about the problems that they ignore/do not pay attention to. My family were considering to replace Mercedes to one more Tesla, now I do not want another Tesla in my garage any more. Thank you for helping me avoid making another mistake to buy Tesla...."
"Work eventually got done for the estimates for cost and time were wrong from the start. I would have thought they would know ahead of time what it takes to replace a rear window but i guess not here. The service center realized a full day after drop off that the center brake light assembly also needed to be replaced. Either they are not competent enough to know what it takes to replace the window ahead of time or they broke the part and needed to charge me for a replacement to cover their mistake. Either option is disappointing. The service rep was very nice but unable to properly estimate the amount of time needed to do the work. Initial estimate was only one day, then two days, then three days... Seems very disconnected When I received my car back there were two obvious problems with the vehicle that were the result of the repair. First the seal around the roof was not properly installed and folded under in a way that would have allowed an excessive amount of water in. Second issue was finger prints around the headliner from attaching the glass. This should have been very easy to see given the black adhesive material really stood out on the light interior. Both problem were fixed over the next hour while I waited but this poor quality should never have been rolled out. More black adhesive has been found inside the truck and passenger carpet but is not noticeable against the black parts of the interior."
"Booked an appointment on the app to have my sideboard on the driver seat replaced. Mr. Kim was really friendly and quick in advising my concerns. The work was completed under an hour"
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