Fix Auto South Bay - Redondo Beach

"Very good experiences with Fix Auto Body..several times..Jessie especially should be commended..he is friendly..efficient..resourceful and kind and honors his time schedule..the office staff are helpful and knowledgeable and friendly too.. Their work is top quality down to the smallest details..they are on time..their receipts are accurate..on track and complete..are easy to read and understand..and they explain everything when clients pick up their vehicles..they answer all questions efficiently and completely..and patiently.. An excellent company to deal with on all the levels I have been obliged to with them.. Their prices are comparable so GO THERE FIRST..you will be surprised !! Marilyn Webb"

"The process as a whole is the reason for 2 stars. My car was there for a month - for a job that shouldve taken 1-2 weeks max. It actually did take that long but my vehicle sat there while they asked the ins co for more money. Total cost went over $6k for a minor dent and scratch...maybe no more than 5 inches. Thanks for being thorough but there has to be a better way - to find out costs before you take the car in. I feel it was negligence on their part, that they did not look into the policy limits of the other driver's ins. And then the fact that it even got to that (max payout) was mind-boggling. Ins est was $900 so even if that's low and didn't factor in a few things (again, thank them for being thorough), that's a HUGE difference...how can that be. And even in their own est...you would think it get up to another $2 to $3k ...how does it jump to an additional $5k?! This after they took it in. Again, you mean to tell me there's no way they can get a closer estimate ...when they're professionals that work on dozens of cars a week?! They do good work and the staff is friendly and thorough but after what I went through, I'm skeptical on the company."

"I rarely write reviews but wanted to add mine for all to see since the customer service was great. I broke my mirror on my Honda Civic and the team was great at replacing it same day (after they ordered the part a week prior). They ALSO gave my car a wash and vacuumed the inside which was so nice (it was pretty dirty)! Esteban and the team at Fix Auto South Bay were all extremely nice so shoutout to him! And they have a cute indoor desk area with free coffee pods :)"

"I have never had a company go so completely above and beyond for a customer like Fix Auto USA. No one wants to end up in the body shop but if you do, there is no better option for your Tesla repair than this example of what a fine-tuned business operations looks like!

Communication, customer service and quality: 10/10! There was not one time that my questions weren’t answered in an efficient and timely manner. I felt very comfortable with the assessment of damage and repairs to take place. They have handled all paperwork with my insurance on my behalf. It was a completely no hassle, high quality repair, precisely within the repair window I was initially given even tho the repair ended up being a little more extensive and right before the holidays. 

I’m completely blown away by Javier and by the entire team at Fix Auto. Not only did they repair the immediate concern but they have returned my car back better than I left it! They even detailed and polished “my girl” so she was sparkling like brand new!"

"Jesse did an amazing job bringing my Tesla Model 3 back to life. I had some rear end damage from an accident. I Brought my Tesla in and they took great care of me and my vehicle. They completed the body work a week early. Had my car fully charged, washed, ready to go and I was even able to leave my rental with them. This body shop is simply amazing. Jesse kept in contact with me and updated me on everything that was going on with my vehicle. This was the Best experience working with a body shop."