Tesla

"After waiting for this location to be built and then officially open, I saw the "Grand Opening" sign was on display yesterday. I dropped in with questions and was greeted by Arnie. Very impressed with the hospitality and customer service. Nothing was pushed, all my questions were accepted with enthusiasm and there was a lot of informative discussion. I'd be honored to go back there again to make a purchase when the time is right."

"I had a rough start with this service department when I scheduled a service visit at my home. No one showed up at the scheduled time! I received a message that the technician had called me twice when he reached my gate, left two voice messages, then left. There were no calls or messages on my phone, so I was unhappy because it seemed that they had lied to me. The next day, I went down to the service center in SLO with a chip on my shoulder and spoke to Alayna at the Service desk about getting my service needs met. I could not ask for a more professional, polite person to help me! She was terrific. My service was scheduled and completed as promised the next day. Additionally, she was helpful in answering my questions regarding an issue that I had with an accessory that I had purchased online. Working with her was a wonderful experience."

"Terrible customer service, the "gentleman" helping my wife was completely unprofessional. We went the first time and this exact person helped us. However, probably because they didn't fix the car correctly the first time, he had to deal with it again or maybe he woke up bad, but the second visit, he replied with one word answers. My wife asked for a loaner vehicle like the first time and he said no loaners available, and didn't suggest ride share credits or anything. My wife was about to cancel the appointment when she went back to ask about ride share and this person goes to say "well you never asked"."