Rizzoli's Automotive

"I recently needed a repair done and took my car to Rizzoli’s. I was impressed by the friendly and helpful staff and their professionalism . I greatly appreciated that they inspected my car and pointed out various services that had not been performed in a timely manner that needed attention. In addition, the repair took a day longer than expected and they were kind enough to supply me with a rental car. Thank you!"

"Great shop to take your vehicle too. Highly recommend. They were very professional, even had a shuttle service. After my car was finished they had a very detailed (with photos) sheet of recommended services that actually needed to be addressed. Thank you!"

"My 1984 Porsche (owned since new) needed a new battery. Installing this battery can be difficult since the space is very small and the battery weighs almost 50lbs. I called several automotive repair stores in Santa Maria - all of whom declined to install the battery. I contacted the Interstate Battery store in Santa Maria who supplied the battery and asked for a recommendation. They recommended Rizzoli's. I called and spoke with Randy and he said they would be happy to install the battery. When I showed up for appointment, Randy was extremely helpful and knowledgeable about what was involved in the installation. The Shop (office, garage and waiting area) was clean, organized, well decorated and all of the staff were friendly and helpful. The waiting area was well furnished and comfortable. I could have been in the Service Area of one of the luxury new car dealers in Santa Marian or Santa Barbara. I can't recommend Rizzoli's highly enough. It is great to know that a locally owned auto repair shop of this caliber still exists. I will definitely go back in the future."

"Update: I brought my car back to Rizzoli's after having some issues following service. Their customer service was excellent. I was impressed by how quickly they addressed the issue, honored their service guarantee, and fixed the problem. I typically only write positive reviews, but I feel I should share my experience, both good an bad.... 1. Their prices are at least 30% higher than what anyone else in town is charging. I had a quote of around $1000 by 2 mechanics for a drive shaft needing replacement. Since I was bringing my car in to Rizzoli's anyway, thought I'd get their estimate. Quoted me $2353. When I asked why so much, they said the labor is only $500, but they use a "genuine toyota part that costs $1700". A quick call to the Toyota service dept proved this to not be true. Toyota estimated this same job would be "around $1000" (ballpark, since they didn't see the vehicle). I feel that Rizolli's might have inflated the cost of parts quite a bit in this case. 2. I brought my car in for a coolant flush. They started the servce, but couldn't finish because there was a hairline fracture in my radiator. I was told I needed to replace the radiotor first before they could do the service. When I picked the car up, the coolant reservoir was empty. When I pointed this out, they filled it for me, but with a different color coolant than my truck usually takes. After driving the car for 5 days, I smelled a burning smell. After further inspection, it turns out my car was returned back to me without coolant in the radiator either. Not good. Long story short, this mishap could have been very damaging for my vehicle. I was not a happy customer. However I was really pleased that they were so understanding when I brought my vehicle back in. They made good on the mistake, went above and beyond to make sure there was no further damage. And the vehicle is now running great. I think these are really nice guys, with a good reputation, and a clean location and courteous staff. My advice is to read your estimate in detail. They do charge more than other mechanics, but they will make sure that your car was serviced to your satisfaction."

"First time customer. In these times to find quality customer service is almost unheard of. I have found it. From the professional staff to the super clean facilities, it was a breeze. They even gave me a ride home so I didn’t have to wait. An analysis in an email about my cars needs now and in the near future. Definitely going back. Thanks to the whole staff."