Discount Tire

"Poor communication and transaction. My vehicle had a flat tire indication that was a result of the TPMS (tire pressure monitoring system) sensors that had a worn battery. I brought in 4x OEM Toyota TPMS sensors for Discount Tire to replace on the 4x tires. At pickup I was told that one of them did not reset and so that the flat tire indication on the dashboard indication would not go away. 1. Why didn’t you call me while the vehicle was in your service bay and you found this issue? I came there to resolve the dashboard indicator and left with the same problem. If you identified the non-resettable sensor, I would have gladly said to get a new one. 2. At pickup, there was no out the door paperwork mentioning which sensor was not resettable. I only have the initial entry paperwork and credit card receipt. How am I supposed to know which sensor was not resettable. This store gets very busy and unfortunately they need to go fast to attend to all of the customers. Unfortunately in this case, this leads to gaps in communication with the customer."

"I came into this store on wednesday because a neighbor had overinflated my tires when trying to be helpful with one that was low. Enrique was helpful and polite and let me know what correct psi was for my tires. And he let out the excess air without making me feel like an idiot. I am 81 and quite honestly don't know much about my car. I really appreciate his assistance. You have a great enployee."

"I'll never go anywhere else for tires (despite driving by 2 other Discounts on my way). Rafael and his crew go above and beyond, working within your budget and never pushing anything unnecessary. When I got there at 8am there was already a line, and I assumed it would be a while. I walked to the target right above them to pass the time and by the time I got inside I received a message saying that my car was ready. Great experience as always"

"Terrific service from Discount Tire while on vacation. They handled my warranty claim quickly and professionally. It took less than 45 minutes from my appointment time. I was very impressed with the cleanliness of the shop and the courteous staff."

"Fantastic helpful staff! I arrived close to closing time after finding a nail in my tire. They helped me find a few comparable tire options since it could not be repaired. They worked within my budget and made sure I understood the options. I highly recommend this store."