Cardinale Mazda

"I was with a friend and the receptionist was very rude. Rolled her eyes at my friend. My friend is holding her credit card and she asks her how she is going to pay...the credit card IS in her hand...here's your sign!!! Do you have your credit card on your phone? No, that is why I have my card in my hand...DUH!!! To be honest the woman is a #itch and should not have a job dealing with the public. And to top it off, they did service she did not authorize. Go somewhere else!"

"Special Thanks to JR, Brian and Raymundo for making the deal possible and now I am enjoying every minute of the new 23 CX-9 GT! The experience that I had with the store was a great one as well. I have plans for more Mazda vehicles in the future and I definitely would reach out again!"

"I called the Salinas Mazda parts department to place an order. Their computer systems were down. The parts tech helped me identify the proper parts. He said that they would call me. I never received a call for the status of the order. I called back the next week to verify that the parts were there for my service appointment. Parts department was not available at the time. The service tech said that my parts were there. I drove to the dealership which is about 30 minutes away. Since the labor quote was around $600, I decided to do the work myself as it is a basic service. Only 1 of the parts was available for pick up. One part was scheduled to arrive 2 weeks later. 1 part was on backorder. The center piece is on backorder and has to be installed first before the right and the left. The parts tech helped me with a timeline of when the parts would come in and from where. I went on google to order the parts that I have not received from the dealership. The parts were 20 to 30 dollars cheaper and instock. I called to request a refund. The manager said that I would have to come back to the dealership to receive a credit card refund. I don’t understand why I would have to drive there to get a refund. Inconvenience. I don’t mind paying a restocking fee for the part that is arriving 2 weeks later. My mistake for not ordering the parts online. The dealership could have gone online to order the parts for me but they did not. If a part is not in stock then get it from somewhere else. Common sense for the dealership and myself. Bad customer service. Main reason why I need the parts is because if you let the car sit in the sun without the garnishes. The windshield glue gets damaged from the sun. Hopefully this will not be a future problem. I do need an oil change but I would rather do the service myself. Trust is one of the most important parts in a customer provider relationship. I still blame myself for my actions. Mazda parts department opened late. Had to walk to VW to get help. Was not charged a restocking fee. 4 gallons of gas and time."

"Had a great experience working with Jay R and Mr Camacho. Definitely did all the work, I even laughed during the financial part. CX 5 is a great vehicle but get Jay R, he makes the experience better"