Salinas Toyota Parts And Service Center

"Service was scheduled for 11:00 am. I had to wait for 40 min. Outside until some rude lady receptionist came out, I was told it would take 2hrs for only tire rotation. Why would they over schedule vehicles if they do not have the capacity and the people with customer service social skills to perform this job properly? It is ridiculous"

"Needed a part I was just trying to get online. I couldn't find it online quick enough so I walked in and they had it in stock at the parts counter. Got what I needed quicker and cheaper than paying for shipping."

"Had a recall on my truck leaf spring. Because I added a 3 inch lift they said they would have to remove the lift kit to fix the leaf spring but would not put the lift back on. The truck would be at stock hight and tires would rub. I would have towe it to another shop and have the lift placed back on or pay them to do it. Needless to say the leaf spring was not replaced for the recall. The gas pedal also has a recall. I paid extra for the sports pedal I was told they would not replace the sports pedal but would replace it with a cheaper black pedal that didn't match. Needless to say I left with out fixing either recall. Very disjointed."

"I went to get my car checked for an engine light and my service advisor Jawcelyn helped me get this issue solved. Very helpful and great customer service. I will now only set my appointments with her. Thank you Jawcelyn!"

"Service has always been great here, I've been coming back for 7 years. Justin, the service advisor, helped me assess issues and get repairs done in time for a family road trip. Expectations in terms of cost and time to completion were clear and accurate."