Salinas Collision Repair

"I would give this place negative stars. They are overall just a pain to go to. I hit a pot hole in my car and it unaligned my car. I took it through AAA insurance since this is a place they send cars to which I will be talking to them about. Well the price ended up being less than my deductible which was good but they themselves said that since there is no visual damage and it passed inspection there is nothing else they can do. There is a huge clunk that happens when I turn the car on the freeway and they said that’s the best they can do so I have to take it to the dealership on my end. If they can’t fix the car completely why give it a mediocre try and bill me and send me somewhere else? Shouldn’t a mechanic be able to fix it rather than sending it to another mechanic? I also had Fatima as my representative there and I would not recommend her. I had to be continuously calling her to get any sort of update on my car and there was issues when I went to initially pick up my car. They were charging me 480 when she had told me the final price was 355. I was about to pay when Sammy pulled up my car and said he wanted them to take another look at it because he heard a loud clunk and questioned why it passed inspection. They held on to it for another day and I got a call the next day to pick up my car because they can’t do anything else to it and that it still sounds funky but there is no visual damage and it passed so there is that. They basically crossed their arms. I go to pick it up and the price is fixed to 355 and I am driving to work after they close and I tried to evade an accident and honk but to my dismay the horn wasn’t working!!! My horn was disconnected! I was just in shock that I was close to being in an accident because a “reputable” mechanic gave me back my car when it’s not up to legal code and my safety features aren’t all working!! I called them and they were closed so I left a voicemail. I called them back today and Sammy picked up and I told him my horn isn’t working and that it’s disconnected and he said I have to wait for Fatima to get back to make an appt to come in for the technician to take a look at it!!! Like what?!?! My horn, a vital safety feature, isn’t working because of them “fixing” my car and they said I have to continue to wait?? I am reporting them to my insurance because this place is so shady and unreliable. I can’t believe they are still running! DO NOT COME HERE. Do not come here if you want your car working properly. Such a disgrace and disappointment to have to deal with their antics. Update: they called me back to try and fix my horn but since they can’t visually see it (of course you can’t visually see it from the outside) that they need to take the bumper off which is going to accumulate more labor that I have to pay. They are telling me to pay them again so they could fix their mistake. Lesson learned. Never coming here again nor recommending them. STEER CLEAR. I took it to the dealership to get it fixed correctly and to top it off they told me the initial alignment the Salinas collision shop did was CROOKED!!"

"I THOUGHT they did an excellent job fixing my front right headlight. Until I went to replace my bulbs just now and come to find out that they replaced the male bulb connection with an older generation connection! Now the manufacturer recommended replacement bulb I just bought doesn't fit! Now it makes sense why the headlight they worked on went out first. I either need to go spend another $50 on a different bulb that will fit the new connection or buy a new male connection and pay my mechanic to install it because the electrical is beyond my ability. Considering they did this work over a year ago, no way they'll do the right thing and fix it. Customer beware: They will replace your damaged parts with incorrect ones!"

"I took my car for body repair. They do not keep clients updated about work done. I had to keep calling them for updates. They do not give details about the cost and fees. They only accept cash for the deductible. If you go pick up your car when the bank is closed, you get stuck there for hrs. I would not recommend this place to nobody."

"Sammy Aquino and his crew did a superb job on replacing my door after a minor collision. Sammy kept me updated on the progress. Very kind and considerate. I would highly recommend them to anyone."

"I have to say they handled our trucks damage very well. They did it in a timely manner and exactly what they quoted. We also asked for a tour of there shop since we have several vehicles. We were impressed with the size and professionalism of the staff. I didn't realize they do all types of vehicles not just Ford. There was one truck in there that had it whole frame replaced. No not a Ford but to realize what they had to do was amazing. Thank you for your hard work. Gregg"