Brooks Motor Cars of Fremont

"The best Tesla's shop in the bay area. I received my car fixed and cleaned like brand new. Highly recommend."

"Their prices are absurd. Had a quarter panel damage and was qouted absurdly high. I thought to give them a chance because of their rating and customer service saw plenty of other tesla there i think they get a lot of tesla 25-30 on avg and heard they would charge even double if it was qouted via insurance by adding supplements. No thanks got it fixed from nearby collision shop they get it fixed less than 4x price that was qouted here. It's a daylight robery for customer to pay such hefty prices for repairs while this shop is getting profited massively."

"I personally chose Brooks to bring my Tesla Model 3 to based on the excellent reviews that it received. I was not disappointed as the GM and Estimator guided me through every step of the repair. Not only were they personable and friendly during my visits but they went above and beyond to make sure that my car was brought back to original. I was not at all worried through the repairs as they kept me updated throughout. No doubt I will be keeping in touch with Rogelio and Tony. Thank you Brooks!!!"

"My tesla3 was hit by another car in the parking lot on 6/2022. The damage was above the left rear tire, but now serious and doesn’t affect the use of the car. I checked Tesla app and it gave me some repair shops near me. I googled around, and picked Brooks because it’s high rating and number of ratings. I got an appointment for free estimates right away, received estimates report and sent it to the insurance company for approval. The approved amount is little bit less than the estimated cost. Both insurance company and Brooks said it’s ok as Brooks can send a supplemental request later for the difference. Brooks ordered the parts and I kept driving my car while waiting for the parts. After making several follow up calls, it’s finally my turn to hand over my car to Brooks to repair. And I started to rent a car for daily use. It took Brooks almost 3 months to fix the car, and I was told that extra part/parts needed to be ordered and the repair cost almost doubled to get everything done. Again, every time I need to call them to follow up with the progress. Because 3 months was far more than I expected for a bump repair. The insurance company only cover up to 30 days of rental car cost at the lowest standard. I had to pay a lot for the difference. I don’t know why Brooks received this high ratings, but I was really disappointed with their service and will never go back again. I saw dozens of opened Tesla cars in rooks parking lot. To me, Brooks take too many work orders regardless whether they can handle it properly. Don’t be cheated by their fast estimates and the price at the initial. It means nothing. Once they get your car, it’s their game and you have no control at all."

"Brooks Motor Cars of Fremont is AMAZING! I literally got my Tesla Model S back better than when it was new. The panels were better aligned and my car looked professionally detailed!! The service is second to none and Rogelio was so good with his communication!! Constantly kept me updated and went above and beyond to make me happy. When I asked for a small adjustment he told me no problem when do you want to bring in your car. No questions asked I had severe damage to the entire side of my car. Check out the before and after!!"