CARSTAR Hayward Collision Repair 1571 Industrial Parkway West, Hayward, CA 94544

"Our vehicle was broken into and Car Star was our go to car repair shop; however it has changes ownership and the quality of service is not there. CarStar is out sourcing their repairs instead of doing it themselves. This causes fingers pointed when the job is not done properly. Our window was replaced but it did not work properly when we went to pick up the vehicle and the trim was missing. The parts were ordered and we are still waiting for them to complete the job. The parts have not come in and the job is still not done. It has been over a month and a half! The car alarm and pairing was also done out of the shop and they did not pair my 2 remotes they just did one! Why is the job not done completely? Car star should double check the work they are paying others to do as they are dealing and showing face to the customer. We paid our deductible $500 to them and the insurance paid them approximately $5,000; however, we still have not gotten our repairs completed after the car was picked up and those were pointed out to the shop. We are getting the run around as they stated the parts were ordered but have not come in. There is no accountability and pride for the job they are doing for the customer. Our vehicle was broken into and honestly we feel re-victimized by the lack of quality and customer service Car Star provided. To say the least we will not be taking our cars there anymore."

"After a year of getting my car fixed here, I decided to share my experience. I had to return my vehicle twice or more, since they stated my car was fixed. I took my car to a mechanic in which they stated that this shop did nothing but try to conceal the axel damage, etc. The shop charged my insurance a lot which made no sense, obviously for an insurance scam. My car was making noises from the damage, in addition to this- paint started peeling and shows a completely different color underneath(red). I would not recommend this shop."

"Excellent service on my car the damage disappeared and my car looks brand new! Kudos to Jose and his team for doing such a great job!"

"Amazing experience they were able to get my car in and out on time. Jose kept me well informed throughout the repairs. I would definitely recommend getting your vehicle repaired here!!!"