City Toyota Service Department

"City Toyota is a nice place to get your car fix. It's convenient and easy to get here. While waiting, coffee and bread are available for you to have."

"I took my 2012 Rav4 in to get it fully up to service, had several things done to it but at the end of the day she felt brand new and I was loving the feeling. My Service Manager Carl was awesome, he had great customer service, and a very helpful with information when I asked a lot of questions."

"I had a pretty bad experience at this location. I came in to get a part of my car fixed — they tried to charge me for it, even though I’m on the bumper to bumper warranty. What they were trying to charge me $67 for was putting a multimeter on my battery to assess if it was dead or not - something anyone can do - all you do is plug it into an outlet and connect it to the car - would probably take them 10 minutes to check if there’s an issue. Really cheap dealership; would not recommend."

"This is specifically for the service department. I brought my car for its 55k maintenance and did the recommended service. Upon getting my car back and getting home I noticed that my tires were not rotated as mentioned in the maintenance report. The reason I know is because my front right tire has a nail in it and Toyota was even aware of this issue from my 50k service and has it noted on that report. I called the service department to complain because I paid $200 dollars for a 45min service at most with no oil change, and now no tire rotation. Basically to do minor stuff that for sure doesn’t cost $125 in labor. The service manager said they are going to investigate the matter and get back to me. It has now been over two days and I have not heard back and have dialed multiple times with no answer. I tried to give the service team time to fix their issue and refund a portion of the service or discount next service as good faith but have not seen anything take action. Our family is a Toyota family and have purchased multiple cars for that dealer and serviced all of our cars there. My number is on file under my name and I am asking the management team to step in and make sure this issue is handled before having to reach out to corporate and necessary parties to this unethical charge for a service that was never done."

"Just don’t take the lane on the left, took me over one hour and 30 mins to check in, no one serve u but other lanes move like rockets. I ask the service person why my lane take so long and she said because I don’t have appointments… so other cars on other lanes like already 10 check in… so I believe they all have appointments.."