North Bay Automotive / Santa Rosa Radiators

"Horrible customer service... definitely do not go to this shop unless you want nothing but lies. The owner is rude and what he says on the phone and in person are two different things.. avoid the time and headache. I would give him no stars if I could"

"First of all this guy has his number listed under 2 different business names, he was rude to me because I asked for a quote, and he said I already gave you a quote. My vehicle was not ready when he said it would be. I got my vehicle back and he had taken off my ac belt, which had nothing to do with what he was fixing, and just flat out didn’t feel the need to mention that to me. I asked why he took that off and why he didn’t tell me, and he was incredibly defensive and rude. I do not recommend this mechanic to anyone, I’d gladly pay a higher repair fee and go to a professional rather than go back to him."

"Customer Beware. Poor customer service and unprofessional business practices. Saw no waiting room. Ordered the wrong part 2 times and quoted me an inflated price. I had to take the car to a different shop to get the air conditioner problem fixed. Stay away."

"Asked for a simple inspection of my cooling system, $45 quoted. I explained to him that my reservoir was overflowing, causing my car to overheat. After which, I explained some auxiliary information that may be relevant towards his diagnosis (i.e. some jerry-rigging that I had done on my fan control when conducting my own diagnosis). It was my understanding that he would inspect it and notify me with a quote for any work to be done. This is not what happened. He did work that I hadn't asked for, or approved. What's even worse he repaired the WRONG thing (undid my jerry-rigging)!!! He claimed that he spent an hour testing it and that he couldn't replicate the problem. It took me less than 20 minutes in my driveway to replicate the issue, so I don't know what the hour he charged me was for. CONSUMER BEWARE!!! In the end, I got work done that I didn't want (he was nice enough not to charge me for this portion of it). I got charged for time, that I'm certain wasn't spent on my vehicle. AND overall, I'm stuck with the exact same problem that I started off with, but $100 poorer!!!"

"True mom and pop shop, friendly on the phone and in person. Very cool shop! They know what they are doing and have no problem explaining the process to you if you ask. Fair pricing. I will return my business here as well as recommended it to friends."