BFLY LA,

106 West Manchester Avenue, Los Angeles, CA 90003

"My first order 2 years ago was fine. I placed an order on Black Friday 2023 just awful!!! I was missing 2 item and they sent the wrong color coat. Customer service, just forget it. I will never order from this boutique again. Find another boutique. Update: They refunded me the 2 missing items and sent a return label for the coat. I decided to keep the coat and gift it to someone."

"Horrible service! Currently fighting to get a store credit for a skirt that I returned and never received credit for. I'm never shopping here again."

"First order was received just fine. second order I received a hole in my one piece contacted customer service by email never spoke to anyone it was an automatic reply. 3rd order never received I ordered back in October"

"There was a manufacturing issue with the boots I ordered , two pins were sticking out of the sole of the shoe but I didn’t see and try to put my feet in, it scraped the bottom of my feet and I was bleeding. I sent pictures to the company email and I wasn’t refunded I let them know that I am in the UK and they didn’t ship a new pair to my address. I never received a new pair or a refund. Those boots were $250 on sale for $150. I also got them transferred to the UK for $80. I should not have. Absolutely terrible experience."

"Good quality clothes. Clothing come as pictured. I've ordered from them several times never had an issue until previously. Issue with tracking my order. HORRIBLE CUSTOMER SERVICE. No one ever replies after several emails. You can't speak to anyone via phone which I think is ridiculous. VERY UNPROFESSIONAL. Placed an order early April and I'm still waiting on my items."