Yoshinoya Downey

"I’ve gone here like five times and had them mess up my order and went home and had items that I paid for that were missing. so in my opinion, I had the worst experience ever and regret ever going to this Yoshinoya. worst customer service! only two of the workers including the manager, was cool with me, and another worker was cool. the rest of the employees were not very helpful or friendly and always mess up the orders and are rude to me when I go back asking for items that I paid for. I feel that I should be compensated for this. I continue to eat there because the food is so good! but the service from the employees is horrible!! I mean the last 5 orders in a row from them were missing food. The worst one of those orders was actually an online order I was picking up to deliver for my job with Uber eats delivery. I waited inside the restaurant while they took about 40 minutes getting it ready and watched the manager go back and forth with another employee who kept mixing items up and forgetting things. I was shocked at how bad the employee kept making mistakes and was so glad to finally get out of there with the right items. My customer was worried about the wait but I handled it and they ended up being cool. It’s a constant turn-over of new people working there every time I go for food. No wonder things are never right, they don’t last long enough for proper training!!"

"Would give this place 0 stars if I could they are always rude here and for what? Since I walked in the stuff fully ignored us for at least 5 minutes while my brother with special needs was pacing because they took so long to address us. There was only one customer in restaurant who was waiting they were not extremely busy, and the staff were literally watching us. ignoring us and conversing amongst each other. Even as we went as far as to say excuse me to get their attention so many times, they just ignored us! Literally looked dead at us and ignored us, said nothing at all. They are always rude in the drive through and never give good customer service every time I come here but this is just ridiculous. dont waste your money here. Looks nice on the outside but this place is the worst in the plaza. I hope they change this restaurant to something else soon."

"I’ve tried to order food from here from their app three times throughout this year. Every time I am here, they always let me wait for more than 10 min after their promised ready time. It’s not even on the busy hours. So if you want to order here, just don’t do app orders. Because when I was there waiting, 4-5 customer before me already got their food and left. I’ve remind the staff three times yet this still happen. I will not pay my visit again."

"The rice is over cooked the chicken has no flavor the the teriyaki source is lacking, the vegetables are ok. Over all the large chicken bowl if ok but doesn’t taste as I remember it from many years ago. The staff is still friendly and the building has a facelift."