Einstein Bros. Bagels

"Bottom line: Toasted bagels with schmear and a couple of drip container dark roast coffees should be the easy-peasy mainstream stuff here. It is not. Be prepared to wait (and please be patient with the wonderful baristas here). What happened to the schmear? I've been going to Einstein's for ages (when it was, on the west coast, called Noah's). It used to be that you basically got a cream cheese sandwich when getting a very basic toasted bagel and schmear [aside: there is no more "light schmear" to be had. It's gone from the menu]. At least a quarter-inch on each half. My bagel had a smattering of thin cream cheese (pictured). My spouse's bagel looked like they started to put on cream cheese then thought it was supposed to be without--it was barely there. Coffee was a bit of a fiasco too. We ordered basic drip coffee, from a pre-made self-serve carafe, but they were out of dark roast plenty of vanilla-hazelnut and medium roast, with secondary carafes waiting. We got the attention of the clearly overworked barista to make another giant pot. Half & half was out as was the milk and there were no other options without having to bother the barista again. Oddly, there were eight other people attending to the food items, speedy service there, but the coffee service was depending on this one clearly overworked barista. The barista was managing many tasks at once, handily and not outwardly overwhelmed, but clearly the beverage area is the major bottleneck in this operation. Surge management, distribution of labor and cross-training are clearly lacking."

"I would like to give feedback on your Mission Valley Location. I walked in around 12:20pm and the location closes at two on Sunday. Found all the inside tables and chairs packed up and closed up on a rainy day. Was welcomed by a young lady cleaning and taking care of trash. Stood by the counter while two other associates continued their conversation. After a couple minutes one lady finally acknowledged me and took my order. When I got the bagels I went over to pay while a different young lady rung me up. During the middle of the transaction she walked away and disappeared into the back. Mind you she did not say anything. I waited as my card went through. I stood their confused as I never got my receipt or any kind of acknowledgement once the transaction was done. I would challenge the manager at the location to look at your closing crew as they all don't want to be their and want to leave asap. All except the young lady doing the trash duty, as she was the only welcoming one."

"Came here to Get a breakfast bagel sandwich from the birthday rewards coupon that I had and definitely regret not having come here sooner! Got the Bacon, Avocado, Eggwhite Sandwich on Ancient Grain Bagel Thin and it was nice! Also switched out for Chipotle sauce and dropped the tomato entirely. Really big egg white portion and the Bagel Thin was also huge! Bacon seemed very little though and they also forgot to add the spinach that I asked for. Ended up taking a little bit from my husband's Bagel sandwich so it worked out. He got the Santa Fe( Turkey sausage patty, Cheddar, Egg White, jalapeno salsa on Asiago Bagel Thin) and that thing was amazing! Skipped out the roasted tomato salsa and added spinach. It was so good! The cheese was perfectly melty even when we opened it an hour later! It was so good. We are actually going to meal prep it for the next week!"

"We got the new brisket sandwich and they are pretty tasty. I got mine on an everything bagel and we also got one just the way it's advertised. Bagel was perfectly cooked and the flavor and tender of the brisket is worth going back for. The dude who was making the sandwiches had great customer service. There was a lady acting rude with staff and other patrons and he still kept his cool advised her she would be helped in order she came in. He continues making food and gets everyone going very quickly. The young ladies working there on cashier were very efficient, helpful and quick. Their cold brew was smooth and full of flavor. If you want a breakfast that's tasty and quick try them out."