Q Luv 9301 Tampa Avenue, Los Angeles, CA 91324

"Visited this Northridge location in the mall. Went to exchange something and this rude older Asian lady didn't even look at my receipt and wouldn't exchange my item. Bad for business. Not sure what's she's doing working in a shop like this. It's for happier people. She seemed like an unhappy woman."

"Rude Rude Rude !!! The sales person Brenda was just rude giving customers attitude this place is a clothing I would think they would want people to buy clothes but when I asked about a jacket that was on the mannequin her answer was that’s not for sale it’s agains our policy to bring it down and she rolled her eyes like what ?? First of all there was no need for the attitude and 2nd of all ..why would the store advertise jackets on mannequin if it’s not for sale. .. never coming back manager needs to talk to employees and they need to train their staff to have better costumer service ."

"I have been shopping at this location for years. It stopped today, I had purchased a pair of pants last week for work. I wore them 1 day and I handwashed them, I noticed that they were tearing at the seam so I went to let them know and ask for an exchange if possible. The manager saw the tear and told me the reason why the pants tore was because I was too big and the pants were too small. WTH? How can you tell a customer that. She refused to help me and would not give me store credit . It wasn't until I told her I would dispute it with my bank that she agreed to give me store credit. She was super rude and unprofessional. SHE LOST A LONG TIME CUSTOMER BY GIVING ME THOSE UNNECESSARY COMMENTS"

"My wife and I have shopped here a few time before. There selections are really good and we definitely plan to return. The staff has always been extremely helpful. Stephanie helped us last time and dropped everything she was doing to help my wife find the exact top that was on the display."